IT Service Delivery Specialist

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Do you have an interest in application development? Are you committed to delivering high-quality solutions? Then we want to hear from you! 

We are currently recruiting for a talented technical individual to join us as a IT Service Delivery Specialist within our Application Support Team supporting the National Institute for Health Research and Social Care Co-ordinating Centre (NIHR CC) and the wider School of Healthcare, Enterprise and Innovation (HEI).  

Who are we?

HEI is home to research focused businesses tackling major issues in healthcare and hosts part of the NIHR CC. The NIHR funds, enables and delivers world-leading health and social care research that improves people's health and wellbeing and promotes economic growth. 

This role sits within the Application Support Team who are responsible for the software and digital services that underpin the work of NIHR CC and also offer wider support to the HEI school. 

What will you be doing?

You will be working as part of a team of highly motivated individuals who are committed to delivering high-quality solutions to enable the research activities of the School. You will deploy and maintain our broad range of off-the-shelf and bespoke applications. Some of the key tasks include:

• Collaborate with our users and third-party suppliers to design & document solutions to facilitate the provision of research grant activities. This will involve analysis, testing, configuration, and maintenance of applications in support of these research activities.
• Engage in the entire lifecycle of services, from design to implementation.
• We’re particularly looking for candidates who would like to expand on their current knowledge of supporting bespoke software tailored to our specific requirements.

Who are we looking for?

We are looking for someone who relishes working to high standards, enjoys new challenges and has a professional, customer orientated approach to service delivery. You will be able to work well under pressure, managing your own workload and able to quickly respond to changes in process or priorities. It may also be advantageous if you have experience of using the following techniques / tools:

• Microsoft suite of products (Word, Excel etc)
• Full product lifecycle development
• Workflow driven development
• HTML
• Software testing disciplines and practices  
• Third Party engagement / management
• Smartsimple® software products. 

 Why join us?

Your dedication deserves recognition. We offer a comprehensive benefits package, encompassing generous annual leave, family-friendly policies, a robust pension plan, and more- the full details can be found here !

We also recognise our staff are at the heart of what we do so we make sure we look after you! Staff wellbeing is a key priority for us and this is reflected in our recent award as Top Medium Employer in the Mind Workplace Wellbeing awards , achieving Gold for the fourth year in a row! 

We work in a hybrid way to support your work-life balance. We strive for cohesive and collaborative teams so our expectation is you spend around 20% of your time in the office. 

To learn more about working in our teams visit our Join NIHR CC website , or check out the video below:

If you want to find out more about the role please contact Andrew Glover: [email protected]  

Interviews will be held on 7th and 8th February 2024.

Application Procedure 

The application deadline is midnight on the closing date stated above. If you need assistance, call Recruitment on  +44 (0) 23 8059 2750, or email [email protected] . Quote the advert reference 2554423VB on all correspondence. 

We do not accept agency referrals.