IT Developer Service Now

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Reference:  UOH-TA-0130
Campus:  Hull
Faculty/Area:  Infrastructure Services
School/Department:  Technology Services
Subject Group/Team:  Enterprise Systems and Data Management
Salary:  £46,974 to £54,395 up to 21% pension & £10'000 relocation package
31 days holiday + bank holidays + flexible & hybrid working
Post Type:  Full Time
Closing Date:  Thursday 29 February 2024

Applicants are expects to upload a CV & covering letter

BENEFITS: 

Up to 21% pension + 31 days holiday + bank holidays + relocation package

THE ROLE: 

IT Developer - Service Now

IT SERVICES:

IT Services (ITS) forms a key part of the new Infrastructure Services Directorate, which comprises both the University Estates & Facilities Directorate and ITS themselves.  

The Estates & Facilities Directorate supports and maintains the physical fabric and grounds of the University whilst the primary focus of ITS is to support, improve and transform the way IT is utilised across the University of Hull.   The combination of these two services within the wider Infrastructure Services is intended to ensure that digital technologies and digitalisation become ubiquitous across the institution; part of the same fabric and environment providing a seamless digital experience across our whole estate. 

ITS is currently organised into four functional groups:   

• IT Operations 

• Technology Services 

• Cyber Security 

• IT Projects 

Technology Services, where this role will sit, is a new department within IT and is accountable for the ownership of the strategic platforms within the university.  This new way of working for the university aims to drive consistency and governance around the continued iteration and development of technologies which span the entirety of the university.  Examples include: the University’s Data Exchange (UDX); Student Information Systems, ServiceNow, Salesforce and a new ERP. 

The new role of SaaS developer will be critical to onboarding this critical platform into the university.  Currently in project mode, the role will initially work closely alongside our implementation partner to ensure that there is a core system knowledge, before ultimately supporting the service after go-live.   

The role will be responsible for designing, developing and configuring solutions within the platform as part of a Product Team.   

DUTIES AND RESPONSIBILITIES:

The role is a highly skilled IT professional specialising in the design, configuration, and customisation of solutions within the SaaS platform.  With a deep understanding of IT service management processes, agile methodologies and extensive expertise in SaaS scripting languages, it plays a crucial role in transforming business requirements into efficient and user-friendly outputs.   

The role will create innovative solutions, configure workflows and applications, and integrate various modules to streamline processes and enhance productivity through automation.  The role must possess strong analytical and problem-solving skills, ensuring that ServiceNow implementations align perfectly with organisational needs.  With a focus on continuous improvement, the post holder must stay abreast of emerging technologies and industry best practices, contributing to the optimisation of IT services and overall business operations.

FOR MORE INFO: 

Please see the attached IT Developer job description for a full competency criteria.

For an informal discussion the IT Developer role, please contact Edward Stabler, Talent Acquisition, at [email protected]

Further details:

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At Hull we are committed to equality of opportunity, diversity and inclusion at every level, because we believe a diverse workforce brings broader expertise, improved innovation and greater success for all. 

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.