IT/AV Technician - Full Time, Permanent

IT/AV Technician - Full Time, Permanent
£24,533 - £29,605 per annum
Excellent Benefits Package

It’s an exciting time to join Information Services at Edinburgh Napier University, the #1 Modern University in Scotland

We are looking for a Campus IT/AV Technician to join our team. This role is critical to supporting our students, staff and external customers and to delivering an excellent user experience to all.

Our frontline IT Support teams provide operational support for a wide variety of IT & AV technologies across the entire University.

As one of the largest professional services departments in the University, Information Services is responsible for the provision of technology, systems and library services.

Information services underpin all aspects of University operations and provide key enablers to deliver the ambitious University strategies for Learning & Teaching, Research & Innovation and Internationalisation. To do this, IS must observe sector and technology trends, listen to its users’ needs, develop core, interoperable capabilities, designed in such a way that they can be re-used in multiple contexts, and ensure that these are expertly delivered based on business priority and at best value for money.

The role

The Campus IT/AV Technician role encompasses the provision, installation, maintenance, and support of IT & audio-visual technologies across the University estate.  This is a hands-on role, supporting staff, students, and visitors in their use of systems ranging from Windows and Apple devices through to complex audiovisual installations.

Who we are looking for

You will have excellent communication skills with a strong customer focus and must have practical experience of working in a customer support environment.  You will have good organisational and analytical skills to complement your strong technical abilities, and will be comfortable supporting and demonstrating the use of relevant technologies to customers across the University.   

• Knowledge and understanding of various areas of IT & AV technologies, including laptop/PC and mobile devices, IT infrastructure, print, teaching, learning, meeting and event space technologies

Additionally, applicants will ideally have:

• A degree and/or equivalent professional qualifications or experience
• ITIL Foundation and/or demonstrable practical experience
• Experience of delivering IT/AV technology within a Higher Education environment

To learn more about this exciting opportunity, please click here to view the job description.

Benefits we offer

• Minimum of 41 days annual leave (including 10 fixed holidays at Easter and Christmas) and the option to purchase additional annual leave
• Employer pension contributions of 20.8%
• A wide range of learning and development opportunities
• Opportunity to join our staff inclusion and support networks
• Access to our benefits platform Vivup which includes huge range of discounts across the UK’s major retailers, health care discounts and Cycle to Work
• Access to our Employee Assistance Programme

Salary: £24,533 - £29,605 per annum (Grade 3)

Additional information

Closing date: 24 January at 23:59

Interviews:  8 / 9 February

To apply, please complete our online application form and attach an up-to-date copy of your CV.

Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status. Please see here for more information.