Head of Support Services

Are you ready to make a significant impact in a university environment? We are seeking someone to take on the role of Head of Support Services. This position offers a unique opportunity to spearhead the growth of essential university-wide services managed by our Facilities Management (FM) team. If you are passionate about service excellence, strategic planning, and team leadership, we want to hear from you!

About the Role:

As the Head of Support Services., you will be at the forefront of developing and enhancing various services critical to the university's operations. Your responsibilities will include overseeing the:

•     University Card Office

•     University Mail Service

•     University Print Studio

•     FM Reception Team

•     UAS Central Records

•     University Joiner Workshop

You will continuously assess and improve these services to ensure efficiency, effectiveness, and alignment with customer needs. Additionally, you will collaborate with senior FM team members and stakeholders to implement strategic recommendations and manage teams through periods of development.

What We Offer

As an employer, we value the well-being and development of all our employees. We offer a comprehensive range of benefits, including:

•     Opportunity to make tangible impact on the university's operations and support services.

•     You will be part of a collaborative and forward-thinking FM team dedicated to excellence and innovation

•     30 days of annual leave (excluding public holidays)

•     Hybrid working arrangements for a healthy work-life balance

•     Extensive personal and professional development opportunities

•     Supportive childcare services for working parents and guardians

•     Generous family leave for pregnancy, adoption, paternity, and shared parental leave

•     Excellent contributory pension scheme for your financial future

•     Salary sacrifice scheme for additional savings

•     Subsidised sports centre membership to promote well-being

•     Cycle loan scheme to encourage sustainable commuting

•     Discounted bus and transit travel

In addition, you will have access to a vibrant community with social groups and sports clubs, fostering an inclusive atmosphere.

Key Responsibilities:

•     Develop and promote management reporting for informed decision-making.

•     Lead initiatives to enhance technological capabilities within FM, such as Salto and other advancements.

•     Manage online presence to reflect evolving FM service needs.

•     Support FM management initiatives to drive organizational growth and excellence.

•     Actively promote Support FM services across the university.

Selection Criteria: Essential

•     Degree/HND level qualifications or equivalent work experience.

•     Strong business development skills and experience managing high-level budgets.

•     Proficiency in KPI setting and reporting.

•     Proficiency in Customer Service Excellence practices.

•     Membership in a relevant professional organization (e.g., IWFM,, RICS, CMI).

•     Demonstrated experience in managing large operational teams and delivering services.

•     Expertise in project management and IT service development.

•     Detailed knowledge of health and safety requirements in operational workplaces.

•     Advanced IT skills and excellent communication abilities.

•     Proven people management skills with a focus on development.

Selection Criteria: Desirable

•     Experience in mail, print, and/or joiner commercial operations.

How to Apply:

To apply for this position, please submit the following documents as part of your online application:

•       Covering letter/supporting statement

•       Curriculum vitae (CV)

•       Contact details of two referees (only contacted if you are successful)

Only applications received before 12 pm on Wednesday 3 April 2024 can be considered.

Interviews will hold on the week commencing 8 April 2024

Don't miss this chance to be part of our dedicated team!