Head of Academic Support

Overall purpose

Regent College London provides a range of support to students including a model known as the HubX. The HubX is a cohort of students who have a named and dedicated Customer Services Officer, Academic Support Officer, Student Finance Officer and a Registry contact. The HubX support monitors student progress and proactively offers a range of support.

The successful candidate will lead and support the Academic Support Officer (ASO) responsibilities for the appropriate academic support of all students in the School of Business and Law to further enhance the HubX output.

Specific duties and responsibilities 

• Overseeing and coordinating the operation of student academic support and development and the academic support system in their School or unit, as well as acting as a point of reference, advice and guidance for all ASO’s in their School.
• Producing and annually updating guidance for ASO’s in their School or unit as a local supplement to the College Guidance for ASO’s, ensuring that all material is appropriately disseminated to all ASO’s within their School.
• Providing appropriate information and training for ASO’s to enable them to fulfil their role effectively.
• Appropriate induction, coordination and monitoring of new ASO’s.
• Appropriate refresher training for all ASO’s should be organised regularly.
• The ASO needs to ensure that students are aware of the importance of participation in the ASO support offering and the expectation to seek support as needed.
• Ensuring that school or unit handbooks for staff and students are updated regularly about ASO support arrangements in their school and about student support and development across the College.
• Liaising closely with other colleagues who have responsibilities for specific aspects of support for students’ learning and development such as the Student Support Team and Academic Skills Team.
• Monitoring and enhancing the effectiveness of student support and development and the ASO model in their school by a range of means.
• Keep a record of all meetings on the system. This includes details of any referrals. Content of the meetings is not necessarily included and not without student permission. 

EXPERIENCE & PERSONAL QUALITIES

Essential:

• Significant student academic support experience
• Course management experience, namely at course and degree level. Evidence of ability to meet the teaching needs at course and degree level
• Experience or knowledge of quality assurance and OFS regulation
• Experience or knowledge of higher education and ability to use a range of delivery techniques to inspire and engage students
• Ability to work as a team member to enhance the quality of taught provision, increase levels of student satisfaction, improve levels of student retention, progression and employability, and support student enterprise activities.
• Communicate information effectively, both verbally and in writing, engaging the interest and enthusiasm of the target audience
• Ability to influence, collaborate and interact effectively with a range of stakeholders including staff (at all levels), students and others.
• Ability to respond and adapt with agility to often rapidly moving events and developments in both the school and College
• Excellent written and oral communication skills including networking and relationship building skills, both across the University and externally
• Able to demonstrate both independent self-management and team working
• Able to work with competing priorities and to tight deadlines
• Demonstrates competences, core behaviours and supplementary behaviours that support and promote the University’s core values