Global Mobility Officer (Incoming Student Support)

Job id: 086333. Salary: £32,979- £36,396 per annum, including London Weighting Allowance.

Posted: 14 March 2024. Closing date: 07 April 2024.

Business unit: Students & Education. Department: Global Mobility.

Contact details:Jacqueline Armit, Head of Global Mobility / Tom Atterson, Associate Director (Global Mobility). [email protected] / [email protected]

Location: Strand Campus. Category: Professional & Support Services.

About Us

The King’s community is dedicated to the service of society.   King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious   Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

This is an opportunity to join a small, close professional services team supporting inbound and outbound travel through international partnerships in pursuance of the university’s Education and  International strategies. The Global Mobility Office is a student-facing and external-facing professional services team of eleven based within the Student Success Division, which also includes Social Mobility & Widening Participation, Student Transition & Outcomes and King’s Careers & Employability.

Student Success is in turn part of the wider Student & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role

We are seeking to recruit a proactive and flexible team-player with excellent administration skills and an intercultural sensibility to support all inbound study abroad managed by the Global Mobility Office, with as many as 1,100 students coming to King’s for a semester, year or non-standard period each academic year.

The role-holder works with various professional services teams to provide guidance, support and direction to participating students who come from all over the world. They work closely with the Global Mobility Senior Officer (Incoming Students Co-ordinator), often leading on administrative paperwork and IT systems that support incoming students to study at King’s.

The role combines programme administration with international relationship liaison work and although there are no direct line-report responsibilities, the role-holder is responsible for delegating relevant tasks to any Global Mobility Peer Advisors. These are a small group of students returning from abroad who work with our team to support other students.

This is an exciting opportunity for candidates looking to apply skills and knowledge of student travel and university-to-university partnerships, and who wish to utilise their skills and expertise in support of the international student experience.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This post will be offered on a permanent contract.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours (10am-4pm).

• To assist the Global Mobility Senior Officer (Incoming Students Co-ordinator) with the planning, administration and delivery of the incoming Study Abroad programmes.
• To support incoming Study Abroad students’ module allocations and amendments on SITS, the university’s student records database.
• To respond to student enquiries, including in-person at the office’s front-desk, email, Microsoft Teams and over the phone, ensuring students experience consistent support pre-, during, and post-study abroad at King’s.
• To lead on inbound exchange research student administration, working with Admissions, faculty staff and sending universities to provide accurate information and support.
• To assist with the planning and delivery of orientation sessions and social activities for students in September and January as well as other relevant events and presentations.
• To support the running of the Global Mobility Office through a range of other administrative tasks such as raising purchase orders, booking rooms, ordering catering, logging Estates & Facilities problems, etc.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Essential criteria

Desirable criteria

Please submit a personal statement when applying for this vacancy, clearly setting out how you meet the essential criteria, as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website:  https://jobs.kcl.ac.uk/gb/en/applying

Interviews will be held in-person in London, where possible, or else using Microsoft Teams, and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.

Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Interviews are scheduled to take place on Tuesday 16th April.