Front of House Visitor Host - 2 positions

About the role

Are you a driven individual who is passionate about bringing history to life?

The Bodleian Libraries is looking for two enthusiastic team players interested in delivering exemplary customer service to join our dedicated Front of House team. As a Visitor Host, you will work with a diverse range of people from varied backgrounds, delivering a world-class service for every visitor.

Putting visitors first, you will pride yourself on delivering engaging and informative guided tours to an international audience whilst proactively promoting and selling the Bodleian’s range of public offers.

This role involves working to a daily staffing schedule where you will be required to move around the different service point positions, walk groups around the site on guided tours, and lift and move lightweight equipment.

This is a permanent post, with 2 part-time vacancies available working across a 2-week rota:

Vacancy 1: 13.75 hours (average across 2 weeks). The working days are:

•       Week 1: Monday, Saturday, Sunday

•       Week 2: Monday, Sunday

Vacancy 2: 14.125 hours (averaged across 2 weeks). The working days are:

•       Week 1: Monday, Tuesday, Sunday

•       Week 2: Tuesday, Sunday

About You

You will have experience of working confidently under pressure in a customer-focused environment. You will be able to communicate clearly with an ability to relate to visitors of all ages and nationalities. 

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

•       An excellent contributory pension scheme

•       38 days of annual leave

•       A comprehensive range of childcare services

•       Family leave schemes

•       Cycle loan scheme

•       Discounted bus travel and Season Ticket travel loans

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs or supporting evidence forms submitted on their own will not be considered. 

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Jake Firth, Tours and Visitor Experience Manager, who can be contacted with enquiries relating to the role ([email protected]). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department ([email protected]).

Only applications received online by 12.00 midday (BST) on Monday 13 May 2024 can be considered. Interviews are expected to take place on Tuesday 21 May 2024.