Finance Helpdesk Team Leader

University Corporate Services – PS Connect

This role offers the opportunity for hybrid working – some time on campus and some from home.

This new full – time post is available from immediately on a permanent basis.

Summary of the role

This role is leading the Finance Helpdesk Team in PS Connect, part of the University’s Corporate Services Division.

The Finance Helpdesk provides front-line support, advice, training and technical assistance to service users across the University on a variety of finance services and processes.  It has a wide remit which helps colleagues and students to procure goods and services, raise invoices, claim expenses, access budgets and much more.

We are looking for a full-time colleague to lead our small, close-knit friendly team. The hours for this role will be worked over five days Monday to Friday. 

Initial training for this role will take place on campus and once trained, the role can be carried out primarily working from home with regular days on campus each week as advised by the line manager.

Great customer service, leadership and training creation/delivery skills are essential for this role, and we are looking for someone who is personable, knowledgeable, articulate, enjoys leading a team and can think outside of the box to improve services and overcome issues.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024).  We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today.  More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).

We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. 

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

Benefits

We offer some fantastic benefits including:

• 41 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

Please contact Alison Ball, [email protected]