Examinations Administrator

Job title: Examinations Administrator

Contract type:  Full time (35 hours per week), 12 month fixed term contract

Location: London

Salary: Grade 3. £25,192. Please note, for internal applicants the salary will be reflected by pay and award policy

Working arrangements:  35 hours per week between 8am and 6pm. Hybrid working - you will be required to work in the office a minimum of 6 days per month.

MRCP(UK) is based in London and works on behalf of the Royal College of Physicians of Edinburgh, the Royal College of Physicians and Surgeons of Glasgow and the Royal College of Physicians of London (the Federation of Royal College of Physicians of the UK) to deliver a suite of examinations and assessments to over 27,000 candidates a year across the UK and in over 30 countries around the world.

MRCP(UK) is looking for an Administrator to join the Exam Delivery &Candidate Servicesteam and support with the coordination and delivery of MRCP(UK) examinations. This is an exciting time to join MRCP(UK) as we adapt quickly to the ensure the continued worldwide delivery of our exams and assessments through the ongoing pandemic.

Key responsibilities

• Support with the coordination and delivery of MRCP(UK)’s full suite of examinations and assessments
• Act as the first point of contact for UK and International candidates, supporting them from the point of application to results release, including candidate applications, registrations, payments, eligibility checks, ad-hoc queries and certification
• Provide exceptional customer service when handling all queries from candidates, exam centres and other stakeholders via email, phone, social media and in person
• Maintain and develop excellent relationships with all our exam delivery partners and key stakeholders
• Maintain candidate and delivery partner databases, ensuring records are up to date and processing relevant payments and paperwork
• Prepare, pack and ship time-critical exam materials and documentation across the UK and around the world
• Support with the coordination of our invigilators, invigilating as required

About you

• Experience of working in an office administration role, ideally within exams or assessments
• Able to provide excellent customer service to stakeholders at all levels
• Effective written and verbal communication skills
• Able to safeguard confidential information and handle sensitive information appropriately
• Able to use general office software and technology and systems
• Confident in building and developing relationships with a range of internal and external stakeholders
• Highly organised, with the ability to prioritise workload and work to deadlines
• Comfortable working in a fast-paced team environment

For further information about the role, please view the Job Description and Person Specification .  

Benefits

The basics

• 27 days holiday plus bank holidays
• group personal pension plan with 7% employer contribution
• interest-free season ticket loan
• hybrid working (a minimum of 6 days per month in the office)

Health and wellbeing

• employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
• occupational health team – includes employment and work-related health assessments, health checks and workstation assessments
• cycle to work scheme
• corporate eye care scheme with Optical Express.

Plus

• professional training and development opportunities
• staff discounts platform – including discounts on cinema tickets and a range of high street brands summer and Christmas staff days.

Please submit your CV and cover letter outlining how you meet the job description. Please note that applications submitted without a cover letter will not be shortlisted. If you have any queries about the application process or the role, please email [email protected]  . 

Closing date: Friday 26 April 2024

Interview date: TBC

Early applications are advised as the vacancy may close before the deadline if we receive a high volume of suitable applications.

The RCP positively encourages applications for suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people - our members, our staff, our volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. that's why welcoming and having people who represent the 21st century medical workforce and the diverse population of patients we serve is so important to us.