Customer Support Assistant (Medway)

The Drill Hall Library is a unique and major facility providing an integrated library and IT service to staff and students of the Universities at Medway; comprised of the Universities of Greenwich, Kent and Canterbury Christ Church at their shared Medway Campus.

To enhance our excellent standard of service to our users we are now seeking to appoint highly motivated Customer Support Assistants to join our existing team. This post will support our library users in a friendly, efficient, fair, and effective manner as well as being the front of house first point of contact for all library queries and at the forefront of the operation of our library systems, book circulation and online library services.

The postholder will be able to greet library users with a smile that will make each visitor feel at ease when they are welcomed upon arrival. As each day is varied, you’ll need to think on your feet, and it helps to be light on them too as library users often want you to assist them finding a book or use some of the equipment.

Good listening skills are essential to assist students with their needs and signpost them to the most suitable help or escalate when necessary. To be ever vigilant and recognise when someone needs help or to spot any potential health and safety or behavioural issues within the library environment. To make a positive impact on a student’s library experience being a team player assisting your colleagues where needed to ensure the delivery of an excellent library support service.

A background in customer service, excellent timekeeping and an approachable and friendly nature is essential. You will also need to bring patience and a sense of humour. We provide regular training and a supportive work environment.

We are looking to fill two positions for this vacancy. This post is 21 hours per week with working days on a rota basis between Monday – Sunday (between 8am – 7pm) including Bank Holidays. Salary is pro-rata of the advertised range.

To find out more about our team, visit our Digital Recruitment webpage .

For informal enquiries please contact [email protected]

Should you have any queries please contact the HR Recruitment Team on [email protected]

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities , we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management