Croydon Library and Student Advisor

Turning Passion into Purpose. An exciting opportunity has arisen for a Library and Student Advisor at London South Bank University (LSBU), Croydon Campus. We are looking for an enthusiastic customer service professional with excellent communication, IT and teamwork skills to join our team.

The role is based in our Croydon Campus Library/Student Centre which supports students with IT support enquiries; provides a range of Library and Learning resources facilities to students and staff; and is the first line of support for a range of other Student service enquiries.

 About You:

You would be providing frontline customer service from our help points in person, by phone, and online including;

• Answering first line enquiries on a range of student issues such as disability support, accommodation, finance, wellbeing, skills for learning and international student advice along with course enquiries from prospective students.
• Troubleshooting IT enquiries.
• Answering library resource information and search enquiries

You would also contribute to general team tasks needed for the smooth daily running of the Centre’s open access learning and study space.

Reporting to the Customer Services Manager this post offers an opportunity to work with colleagues across the Student Journey Directorate and the wider University.

Benefits and How to Apply

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply" button above.

For an informal conversation ahead of applying please feel free to contact the hiring manager for this position, Alan Doherty, LSCS Head of Customer Services, [email protected]

The closing date for applications is 1st  April 2024 at 11:59pm

Interviews will be held on either week commencing 8th  or 15th  April 2024.

We operate flexitime with a core hours pattern on weekday working days. Some Saturday working will be required on a rota basis. We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work

This role is not eligible for sponsorship under the UKVI Skilled Worker route, more details on this can be found within the candidate pack.

If you have any questions related to your application or queries related to reasonable adjustments, please email the recruitment team [email protected]

We reserve the right to close the vacancy early, should we receive sufficient applications.