Course Support Administrator (3x permanent, 1x fixed term)

Vacancy ID  

10870

College/Service  
Professional Services and Operations
Department/Team  
Academic Registry
Location  
Hybrid – UAL Various Sites/Home
Grade  
Grade 3
Salary  
£32,624 - £39,342 per annum
Contract  

Permanent

Term  

Full time - 35 hours per week

Apply by  

16 May 2024 23:55

Interviews  
12th/13th/14th/17th/18th June 2024
Job description  
UAL JDPS NEW Course Support Admin may 24.pdf – 134KB

The opportunity

We are seeking experienced administrators to join our Academic Registry team to provide administrative and customer service support to a portfolio of courses. If you are looking for the next step in your career this is an exciting opportunity to join us.

Academic Registry’s work covers a variety of key services across UAL’s six colleges to support students and academic teams.  As a Course Support Administrator, you’re at your happiest when you’re juggling priorities and making things happen. As one of our team, you will put all of this to good use as you provide professional administrative support to our courses.

The roles are busy and varied and include everything from supporting course level communication, recording student work submissions, attendance monitoring, organising tutorials and workshops, maintaining the Programme’s Moodle pages and supporting course level activities.

We currently have vacancies at Camberwell, Chelsea, and Wimbledon Colleges of Arts and London College of Fashion. However, we are always on the lookout for talented individuals to join our team, and if any additional Course Support Administrator roles arise at our other colleges during this recruitment cycle, we will also consider you for those too. 

Please note that there are three permanent roles and one fixed-term role available. The fixed-term role will be for eight months and will be based at London College of Fashion, East Bank Stratford.

As this is front line service you will be required to be on site 4 days per week during term time.

About you

We value the diversity of experience our staff bring with them. Whilst experience of working in a Higher Education setting will be helpful, we positively welcome front line customer service experience from across a range of sectors.

Key to this role will be your effective written and oral communication skills, the ability to plan and prioritise work and achieve outcomes, and your collaborative approach.

Successful candidates will also be confident in the use of Microsoft applications. If you meet these requirements, the opportunities open to you at UAL are hard to beat.

If you are also interested in other roles within Academic Registry, please see our jobs page.

Please note that this role is not eligible for visa sponsorship as UAL does not provide sponsorship for Grade 3 roles.

If you have any queries about this role, sponsorship or need any reasonable adjustments for your application, please contact our Resourcing Adviser, Hazel Bailey, via email at [email protected].

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:
▪ at least 31 days of annual leave in addition to bank holidays.
▪ equal parental leave offering up to 6 months full pay for maternity and paternity.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ generous defined benefit pension schemes (LGPS/TPS}.
▪ discounts including gyms, nursery and private healthcare insurance.
▪ learning and development opportunities including free Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling and more! 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

How to apply  
If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.
Stages involved in the process: Application, Shortlisting, Interview Q&A, Skills Test, Onboarding.
As part of your application, you will need to answer competency question(s) demonstrating how you meet the role requirements as can be found in the person specification.
We advise you to apply early as the application closing date may be brought forward if we receive enough applications. We aim to communicate any changes to the closing date with at least 24 hours' notice. If you have any general questions or require any reasonable adjustments, please get in touch via
We understand the benefits of using AI in work. However, if you are thinking of using AI to support your application, we ask you to think carefully about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. Therefore, we encourage you to showcase your unique knowledge and skills using your own voice.

Please read through our FAQs page before applying.


Vacancy ID  

10870

College/Service  
Professional Services and Operations
Department/Team  
Academic Registry
Location  
Hybrid – UAL Various Sites/Home
Grade  
Grade 3
Salary  
£32,624 - £39,342 per annum
Contract  

Permanent

Term  

Full time - 35 hours per week

Apply by  

16 May 2024 23:55

Interviews  
12th/13th/14th/17th/18th June 2024
Job description  
UAL JDPS NEW Course Support Admin may 24.pdf – 134KB

The opportunity

We are seeking experienced administrators to join our Academic Registry team to provide administrative and customer service support to a portfolio of courses. If you are looking for the next step in your career this is an exciting opportunity to join us.

Academic Registry’s work covers a variety of key services across UAL’s six colleges to support students and academic teams.  As a Course Support Administrator, you’re at your happiest when you’re juggling priorities and making things happen. As one of our team, you will put all of this to good use as you provide professional administrative support to our courses.

The roles are busy and varied and include everything from supporting course level communication, recording student work submissions, attendance monitoring, organising tutorials and workshops, maintaining the Programme’s Moodle pages and supporting course level activities.

We currently have vacancies at Camberwell, Chelsea, and Wimbledon Colleges of Arts and London College of Fashion. However, we are always on the lookout for talented individuals to join our team, and if any additional Course Support Administrator roles arise at our other colleges during this recruitment cycle, we will also consider you for those too. 

Please note that there are three permanent roles and one fixed-term role available. The fixed-term role will be for eight months and will be based at London College of Fashion, East Bank Stratford.

As this is front line service you will be required to be on site 4 days per week during term time.

About you

We value the diversity of experience our staff bring with them. Whilst experience of working in a Higher Education setting will be helpful, we positively welcome front line customer service experience from across a range of sectors.

Key to this role will be your effective written and oral communication skills, the ability to plan and prioritise work and achieve outcomes, and your collaborative approach.

Successful candidates will also be confident in the use of Microsoft applications. If you meet these requirements, the opportunities open to you at UAL are hard to beat.

If you are also interested in other roles within Academic Registry, please see our jobs page.

Please note that this role is not eligible for visa sponsorship as UAL does not provide sponsorship for Grade 3 roles.

If you have any queries about this role, sponsorship or need any reasonable adjustments for your application, please contact our Resourcing Adviser, Hazel Bailey, via email at [email protected].

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:
▪ at least 31 days of annual leave in addition to bank holidays.
▪ equal parental leave offering up to 6 months full pay for maternity and paternity.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ generous defined benefit pension schemes (LGPS/TPS}.
▪ discounts including gyms, nursery and private healthcare insurance.
▪ learning and development opportunities including free Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling and more! 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

How to apply  
If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.
Stages involved in the process: Application, Shortlisting, Interview Q&A, Skills Test, Onboarding.
As part of your application, you will need to answer competency question(s) demonstrating how you meet the role requirements as can be found in the person specification.
We advise you to apply early as the application closing date may be brought forward if we receive enough applications. We aim to communicate any changes to the closing date with at least 24 hours' notice. If you have any general questions or require any reasonable adjustments, please get in touch via
We understand the benefits of using AI in work. However, if you are thinking of using AI to support your application, we ask you to think carefully about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. Therefore, we encourage you to showcase your unique knowledge and skills using your own voice.

Please read through our FAQs page before applying.