Communications & Engagement Assistant

Job Purpose 

An opportunity has arisen to join a small, busy, in-demand Communications & Engagement team in the Estates Directorate at the University of Glasgow for up to six months. Working together with the Communications and Engagement Lead and Communications and Engagement Assistant, the post holder will provide hands-on support for both internal and external communications. During this time, the team will be focus on delivering a number of key initiatives, including University Services Festive Market, promoting Colleague Engagement Survey and supporting Workspace Futures 2030 projects.

Main Duties and Responsibilities 

1. Draft and edit impactful communication content, including intranet updates, website pages, social media posts, PR stories and newsletters.

2. Assist in the planning of content for campaigns which support the communication plans and content calendar.

3. Provide operational and administrative support for various communications and employee engagement activities within the Estates Directorate, including the coordination of staff events such as the Festive Market, Lunch and Learn sessions, and social gatherings.

4. Respond to communication enquiries in a timely and efficient manner, answering questions, providing further information, finding solutions to problems and connecting with colleagues.

5. Assist with colleague sentiment analysis, including Colleague Engagement Survey, pulse surveys, listening sessions and focus groups.

6. Measure the effectiveness of communications campaigns and make recommendations for future campaigns.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role, or Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent.

A2 Working knowledge of social media and website content management platforms.

Desirable: 

B1 Knowledge of marketing and communications theory and best practice.

Skills 

Essential: 

C1 Proven ability to generate original and innovative ideas in delivering creative campaigns.

C2 Excellent copywriting skills, with an ability to write clear, compelling and accurate copy in a range of styles and for a range of channels and platforms.

C3 Excellent communication and interpersonal skills with the confidence to communicate with individuals at all levels.

C4 Strong IT skills in the use of Microsoft Windows and Office packages e.g. Word, Excel, Outlook.

C5 Able to communicate effectively with other services and colleagues and work as part of a team.

C6 Excellent organisational skills – self-sufficient in prioritising, organising work streams, attention to detail and planning ahead.

Experience 

Essential: 

E1 Copywriting experience within a PR, communications or marketing context.

E2 Experience of working in pressurised, fast paced environments.

E3 Experience in either communications, writing, marketing, digital engagement, journalism or a related field.

Desirable: 

F1 Experience of working in a Higher Education institution.

F2 Experience using Adobe Creative Suite, including Photoshop, InDesign and Premiere Pro.

F3 Experience of planning, launching, managing, and analysing marketing campaigns.

F4 Experience of creating and editing video content.

Terms and Conditions 

Salary will be Grade 5, £25,138 - £29,605 per annum.

This post is full time (35 hours p/w) and fixed term for up to 6 months.

Please Note: If you are a current employee of the University of Glasgow, please be advised that the University would consider an internal secondment opportunity for this post. University of Glasgow applicants should seek clearance for release for internal secondment from their line manager before making a formal application.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.