Role Summary
This role will work to continuously improve the University employee and student experience of IT Services through the delivery of effective and proactive communication and engagement opportunities aligned to the University’s Digital Strategy.
This role reports into the Manager Communications and Customer Experience within the IT Services Customer Engagement team. This role liaises with staff across IT Services and the wider university as well as students, to support delivery of the Digital Strategy and its overarching Birmingham 2030 Strategic Framework .
Main Responsibilities
- Developing and delivering communications and engagement, including devising engagement plans that include key performance indicators, identifying milestones as appropriate, promoting the outcomes of those plans, and providing expert advice.
- Supporting the review, development and maintenance of IT Services communication channels in accordance with Digital Strategy principles and strategic narrative, Plain Language techniques, University brand and style guidelines and applicable accessibility standards. This includes but is not limited to intranet, web, newsletter, blog and social network content, briefing and meeting resources and/or presentations, and events.
- Supporting the IT Services Incident Process through developing and delivering appropriate, often ad-hoc, communications where required.
- Leading the development and delivery of IT Services’ Digital Community of Practice events and working collaboratively across IT Services to support delivery of the IT GO support and training outreach initiative.
Knowledge, Skills, Qualifications and Experience Required
- Relevant Communications or Public Relations certification e.g. Foundation degree, CIPR, IOIC, or equivalent. Where a qualification is not held equivalent experience will be required.
- Excellent communication skills and copywriting ability, and creative presentation style.
- Substantial practical experience of internal communication methodologies and techniques.
- Excellent IT skills, confident in using, innovating with, and influencing use of digital communication and engagement, including content management and development tools, such as Adobe Creative Cloud and the Microsoft 365 suite.
- Well-developed organisational skills, excellent attention to detail and time-management skills.
- The ability to work effectively both autonomously and collaboratively is essential.
Informal enquires to Katy Leighfield, email: [email protected]
To download the full job description and details of this position and submit an electronic application online please click on the Apply Online button below or visit https://edzz.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_6001/requisitions
Please quote the Job Ref 53430 in all enquiries.
Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.
Similar Positions
-
Hr Administrator 12 Months Ftc (Open To Bcu Graduates Only (Academic Year 2022/23 And 2023/24) Grow Your Own Graduate Programme, Birmingham City University, United Kingdom, 10 days ago
View All Vacancies HR Shared Services Location: Joseph Priestley Building Salary: £24,208 to £26,312 per annum Post Type: Full Time Release Date: 05 April 2024 Closing Date: 23.59 hours BST on ...
-
Course Advisor (Fixed Term Maternity Cover), Birmingham City University, United Kingdom, 13 days ago
Birmingham City University is a large and diverse place to study right in the heart of the city. The Directorate of Student and Academic Services are currently recruiting to the role of Course Adv...
-
0193 24 Senior Projects Manager, Aston University, United Kingdom, 6 days ago
View All Vacancies Transformation Management Office Location: Aston University John Cadbury House Salary: £45,585 to £54,395 per annum Grade: Grade 09 Contract Type: Permanent Basis: Full Time Cl...
-
0201 24 Transformation Project Manager, Aston University, United Kingdom, 18 days ago
View All Vacancies Transformation Management Office Location: Aston University John Cadbury House Salary: £37,099 to £44,263 per annum Grade: Grade 08 Contract Type: Permanent Basis: Full Time Cl...
-
0891 23 Senior Learning Technologist, Aston University, United Kingdom, 4 days ago
View All Vacancies Associate PVC Learning & Teaching Location: Aston University John Cadbury House Salary: £37,099 to £41,732 per annum Grade: Grade 08 Contract Type: Permanent Basis: Full Time C...
-
Faculty Marketing Officer, Fehw, University of Wolverhampton, United Kingdom, 10 days ago
This post is full-time and permanent. Hybrid working (Onsite and Working from Home) We are seeking a passionate, proactive and results-oriented individual to play a key role in shaping the marketi...