Casework Manager (Academic Casework)

Casework Manager (Academic Casework)

Proctors’ Office, University Offices, Wellington Square, Oxford

Grade 7: £36,024 - £44,263 p.a.

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

The Proctors' Office is an independent and discrete body within the University, made up of a permanent secretariat that advises and guides the annually elected Proctors and the Assessor in their work, and has responsibility for student discipline, complaints, and appeals.

The two Proctors and the Assessor are senior officers and trustees of the University, each elected by a college, typically from amongst its fellowship, to serve for a one-year period. They are given considerable powers to act on the University’s behalf in matters of central importance to its functioning and its reputation. They have independent and ultimate governance and scrutiny oversight of the entire institution.

The Proctors’ Office secretariat provides guidance, advice, and sound counsel to the Proctors and Assessor in their role, providing knowledge and continuity across Proctorial years in the application and observance of University legislation, policy and practice in governance and service delivery.

The Proctors’ Office is responsible for the management and resolution of high volumes of student casework covering examinations, academic appeals, complaints, and student conduct, undertaking the investigation and determination of these matters against the relevant statutes and regulations.

The post-holder will work closely with the Proctors, Head and Deputy Head of the Proctors' Office to ensure the efficient and fair handling of individual student cases, in accordance with the relevant University rules, regulations and procedures, and consistent with the expectations of the Quality Assurance Agency (QAA) and the Office of the Independent Adjudicator (OIA) on the handling of student cases.

About the Role

The Proctors’ Office is seeking an experienced caseworker who will be responsible for the efficient and fair handling of individual student academic casework, principally academic appeals and academic misconduct. Working as part of a team you will manage your own portfolio of casework, undertaking investigations against the University’s academic appeals procedure and disciplinary procedures, statutes and regulations. You will also line manage a Casework Officer within the team.

You will have a regulatory background or experience of handling casework involving report writing and the application of procedures, rules, and/or regulations.

The position is offered full time on a permanent contract and offers the opportunity for some hybrid working.

About You

You should have strong organisational skills and be able to work systematically and to a high level of accuracy. You will have a proven ability to prioritise and manage a varied workload in an efficient manner, and be able to demonstrate tact, discretion and judgement in the handling of sensitive and confidential matters. You should also have excellent written and verbal communication skills and demonstrable experience of working independently.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

•                     An excellent contributory pension scheme

•                     38 days annual leave

•                     A comprehensive range of childcare services

•                     Family leave schemes

•                     Cycle loan scheme

•                     Discounted bus travel and Season Ticket travel loans

•                     Membership to a variety of social and sports clubs

Application Process

You will be required to upload a supporting statement as part of your online application. Your supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience.

The closing date for applications is 12.00 noon on 29 May 2024. Interviews will be held week commencing 17 June 2024 and will be in person.