Campus Ambassadors (Internal Only)

“The face of King’s” is the primary focus for this role and involves being available to help and support students, staff and visitors when they are on site.  The majority of this role will be on ‘the shop floor’, supporting the community in our public spaces while delivering the service provision within them e.g., corridors, reception areas. The successful candidate will be required to work five shifts in seven on a revolving shift pattern in accordance with the needs of the business.

To develop and maintain good communication and relationships with all stakeholders, and to act as a key point of contact, offering a world class operational service for a world class University.

Along with customer service, this role will have a strong focus on H&S. This will include fulfilling a robust auditing programme across all aspects of the campus e.g., H&S, cleaning etc and evacuation marshalling, first aid training and stewarding of our pinch points during high levels of campus activity.

This post will be offered on an fixed term contract.

This is a full-time post – 100% full time equivalent. 

Supporting our King’s community

-          Acting as the  point of contact within our public  spaces. Aiding all students, staff, and guests, by delivering a  visible and agile “Ask Me” function with an approachable, can-do attitude

-          Become the familiar face for all building users to assist with the delivery a world class campus experience.

-          To role model the highest levels of customer care though the Fit for King’s programme and monitor, where required, the quality of all services provided to the community.

-          Act as the custodians of our buildings, being proud to deliver our environment to our community

-          Helping all users with wayfinding, knowledge of campus activity and general queries. Whilst highlighting health and safety aspects and promoting positive behaviours

-          Establish cross campus communication and coordination, supporting the delivery of all campus activity

-          Develop and maintain good communication and relationships with stakeholders across the campus.

-          Develop and maintain excellent relationships with all members of the Campus Operations team.

-          To communicate regularly with their manager with any new or important issues as they may arise.

-          To take pride in their appearance, ensuring immaculate presentation in line with campus activity

Reception Services

-          Taking ownership of all aspects of our reception spaces, ensuring the space is always at the highest operational standard 

-          To maintain and actively utilise a portfolio of information to assist with customer queries, offering direction and assistance when required 

-          Ensure that all members of our King’s community are dealt with efficiently by delivering exceptional customer service. 

-          To be confident to operate not only desk based, but also mobile ways of working within the reception area/s 

-          To help register visitors, providing guidance on directions and general information.

-          Actively welcome, announce and escort visitors where necessary and inform them of building facilities and health and safety protocols.

-          To ensure telephone etiquette is adhered to, including answering with the appropriate greeting.

-          Work alongside the CSS (Cleaning and Security Services) function to support a safe and clean environment

Monitor and report on building occupancy

-          Monitor our spaces and record and report occupancy levels and highlight areas of risk  

-          Help drive positive behaviours for and from our users

-          Identify pinch points in communal areas where there is a high volume of traffic and/or congregation, e.g., entrances, exits, stairwells, corridors, informal study space, outdoor spaces

Building and H&S audits

-          Carry out Health and Safety audits, feeding back to Campus Operations Manager (Compliance)

-          Maintaining first aid spaces and equipment including first aid boxes and defibrillators 

-          Walking the Floor audits follow the principle of one of our Fit for King’s modules and the team will be required to take ownership for reporting issues/observations and logging via Planon, monitoring progress of works and ensuring close off once completed

-          To report near misses, accidents, and injuries via the new Accident Management System

-          Carry out small refurbishment audits highlighting areas where redecoration works are required

-          Take responsibility for signage across Campus i.e., directional, fire, teaching space etc. To create and update as and where required and to report those changes that need to be delivered via an alternative provider

Manage flow of building occupants

-          Actively encouraging the flow of staff and students through pinch points

-          Make recommendations on issues with ideas around resolution e.g., signage, physical wayfinding etc.

-          Support CSS with managing access and egress when necessary

-          To act in a directional capacity in the event of a fire evacuation.

-          Politely approach students and staff who are congregating and encourage them to move on

 Respond to acute situations

-          Report acute situations to seniors in real time, who will coordinate and oversee the wider response

-          Support with the response, working alongside King’s colleagues 

General

-          The successful candidate will be required to work five shifts in seven revolving shift pattern in accordance with the needs of the business. 

-          The post holder may be required to undertake other duties as may reasonably be required from time to time.  

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Supporting our King’s community

-          Acting as the  point of contact within our public  spaces. Aiding all students, staff, and guests, by delivering a  visible and agile “Ask Me” function with an approachable, can-do attitude

-          Become the familiar face for all building users to assist with the delivery a world class campus experience.

-          To role model the highest levels of customer care though the Fit for King’s programme and monitor, where required, the quality of all services provided to the community.

-          Act as the custodians of our buildings, being proud to deliver our environment to our community

-          Helping all users with wayfinding, knowledge of campus activity and general queries. Whilst highlighting health and safety aspects and promoting positive behaviours

-          Establish cross campus communication and coordination, supporting the delivery of all campus activity

-          Develop and maintain good communication and relationships with stakeholders across the campus.

-          Develop and maintain excellent relationships with all members of the Campus Operations team.

-          To communicate regularly with their manager with any new or important issues as they may arise.

-          To take pride in their appearance, ensuring immaculate presentation in line with campus activity  

Reception Services

-          Taking ownership of all aspects of our reception spaces, ensuring the space is always at the highest operational standard 

-          To maintain and actively utilise a portfolio of information to assist with customer queries, offering direction and assistance when required 

-          Ensure that all members of our King’s community are dealt with efficiently by delivering exceptional customer service. 

-          To be confident to operate not only desk based, but also mobile ways of working within the reception area/s 

-          To help register visitors, providing guidance on directions and general information.

-          Actively welcome, announce and escort visitors where necessary and inform them of building facilities and health and safety protocols.

-          To ensure telephone etiquette is adhered to, including answering with the appropriate greeting.

-          Work alongside the CSS (Cleaning and Security Services) function to support a safe and clean environment

Monitor and report on building occupancy

-          Monitor our spaces and record and report occupancy levels and highlight areas of risk  

-          Help drive positive behaviours for and from our users

-          Identify pinch points in communal areas where there is a high volume of traffic and/or congregation, e.g., entrances, exits, stairwells, corridors, informal study space, outdoor spaces

Building and H&S audits

-          Carry out Health and Safety audits, feeding back to Campus Operations Manager (Compliance)

-          Maintaining first aid spaces and equipment including first aid boxes and defibrillators 

-          Walking the Floor audits follow the principle of one of our Fit for King’s modules and the team will be required to take ownership for reporting issues/observations and logging via Planon, monitoring progress of works and ensuring close off once completed

-          To report near misses, accidents, and injuries via the new Accident Management System

-          Carry out small refurbishment audits highlighting areas where redecoration works are required

-          Take responsibility for signage across Campus i.e., directional, fire, teaching space etc. To create and update as and where required and to report those changes that need to be delivered via an alternative provider

Manage flow of building occupants

-          Actively encouraging the flow of staff and students through pinch points

-          Make recommendations on issues with ideas around resolution e.g., signage, physical wayfinding etc.

-          Support CSS with managing access and egress when necessary

-          To act in a directional capacity in the event of a fire evacuation.

-          Politely approach students and staff who are congregating and encourage them to move on

Respond to acute situations

-          Report acute situations to seniors in real time, who will coordinate and oversee the wider response

-          Support with the response, working alongside King’s colleagues 

General

-          The successful candidate will be required to work five shifts in seven revolving shift pattern in accordance with the needs of the business. 

-          The post holder may be required to undertake other duties as may reasonably be required from time to time.  

Essential criteria

Desirable criteria