Business Support Manager

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Salary: Grade 7 (£37,099 - £44,263 p.a. depending on experience)

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Are you experienced in developing, defining and delivering agile service-wide business and administrative support across a creative and responsive department? Do you have significant experience in office management, building relationships, collaborative working and leading a multi-functional team? Are you a problem solver with the ability to make sound judgement and contribute to a wide range of operational requirements and requests? Do you have a drive for continuous improvement and excellent organisational and communication skills?

The University of Leeds is one of the top 75 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.  Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

The University of Leeds Organisational Development and Professional Learning (OD&PL) department focuses on developing the skills, abilities and confidence that enable all our staff members and postgraduate researchers to have fulfilling careers that support the University’s strategic ambitions, as set out in our University Strategy 2020 to 2030: Universal Values / Global Change . We are a growing and diverse department that creates development opportunities in; leadership, management, digital capabilities, researcher development and cultures, and student education development.  We work in partnership with a network of internal change agents and values led external providers to deliver our broad agenda.

As a Business Support Manager, you will lead a team of administrative professionals and implement efficient approaches and process required to support OD&PL’s various specialist development areas. You will be responsible for overseeing and coordinating administrative operations across the department to ensure the smooth delivery of OD&PL’s purpose. It will require working collaboratively with the management team as you will play a crucial role in the effective and efficient running of our service. You will act as the focal administration point of OD&PL, liaising closely with other areas within the People & Culture, IT and the Facilities Directorates to ensure we comply with legislative and University policies and procedures.

Experienced in the development and maintenance of complex administrative processes and systems, you will also have excellent data and information handling skills; the ability to manage and implement change, and prioritise your, and your team’s diverse and fast-paced workload. You will be able to initiate, build and manage networks, establish effective working relationships, liaise with internal and external stakeholders, and engage with a wide-range of people diplomatically and in confidence.   

This exciting position will suit a pro-active and adaptable individual with significant experience in business support/office management, addressing change, and an analytical aptitude and ability to plan and forecast resources effectively to help the Department achieve high levels of performance. You will have excellent communication and problem solving skills, and a high-level of attention to detail. You will have substantial experience leading and developing a team, and be comfortable working collaboratively as part of a cross-functional management team.

What we offer in return

• 26 days holiday plus approx. 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
• Generous pension scheme plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more! 

To explore the post further or for any queries you may have, please contact:

Katie Leeman, Lead Development Consultant

Email: [email protected]

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  Organisational Development and Professional Learning
Category:  Professional & Managerial
Grade:  Grade 7
Salary:  £37,099 to £44,263 p.a.
Post Type:  Full Time
Contract Type:  Fixed Term (18 months because there is a need for temporary cover)
Release Date:  Thursday 11 April 2024
Closing Date:  Sunday 28 April 2024
Interview Date:  Monday 13 May 2024
Reference:  CSODP1090
Further details: