Audio Visual Technician

King’s College London is recruiting an Audio-Visual Technician working within the dedicated AV team to support a wide range of AV and IT user facing systems to deliver teaching, lectures as well as both internal and external events.

We are looking for a self-motivated individual with excellent customer service and technical skills who will deliver a first-class user experience for staff, students, and visitors via in-person support, telephone calls, email, and Microsoft Teams.

The role will primarily be based at our Denmark Campus.

You will provide support to our lecture theatres, classrooms, meeting rooms and other spaces. Your daily duties will include supporting users and maintaining devices including Crestron control systems, PCs, data projectors, PA systems, smart boards, visualisers, lecture capture, and other AV equipment.

Other responsibilities include managing AV bookings, ensuring that the required AV equipment is available and functioning in the rooms or delivered as required for lectures, functions, and events; using remote tools to monitor and assist users; audio and video recording of lectures and events; and Microsoft Teams support for hybrid meetings and HyFlex teaching.

Contributing to our knowledge base and documentation as required and adhere to University’s IT policy.

Assist in witness testing, ensuring adherence to the AV standards, as required.

Functioning as an ambassador providing advice and knowledge where appropriate.

Additional work with audio and video production or live event streaming may also be required.

Exercising sound professional and technical knowledge and to keep up to date with new developments / best practice.

This is a full time and you will be offered an indefinite contract

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.      Good level of technical knowledge and understanding of a wide range of audio-visual services such as display systems, PA systems, smart boards, visualisers, lecture capture, and other AV equipment.

2.      Excellent diagnostic and problem-solving skills.

3.      Must have demonstrable experience in AV or relevant technical industry experience (film/theatre/music/events).

4.      Experience of working effectively as part of a team, particularly with regards to delivering services and problem solving jointly.

5.      Ability to work under pressure and meet challenging deadlines.

6.      Good standard of written and spoken English.

7.      Ability to manage and prioritise own workload effectively.

Desirable criteria

1.      AV related technical qualification.

2.      Able to install, configure, upgrade and test desktop computers (both Windows and macOS).

3.      Prior experience with Crestron, Dante and Q-SYS systems.

4.      Educated to degree level.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.