Audio Visual Technical Specialist (Internal Secondment)

Ref Number

B01-04252

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

£51,474–£60,521

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

18-Apr-2024

UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion.  Part of UCL’s vision is to take on the hardest global challenges.

The Information Services Division (ISD) is the primary provider of IT services to UCL.  We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.

ISD has over 500 staff and is structured into eight departments: Director’s Office; Architecture and Design; IT Change and Project Delivery Services; IT for IOE and Humanities; IT for SLMS, Professional Services and the Bartlett; IT Service Delivery; Learning Technology and Media Services; Research IT Services; and Service Strategy and Improvement.

 Within ISD, IT Service Delivery provides infrastructure and other technology services, the common IT service desk and application development/support services including database administration.

 This post is in Technical Operations, which works across UCL to deliver and support cost effective and consistent Network, desktop and AV solutions.

AV Technical Specialist is the final escalation point for the Service Desk and 2nd line support teams. The post holder coordinates and delivers prompt, in-depth, customer focused 3rd line support to staff, students and honorary contract holders.

The post holder will lead and co-ordinate the AV, lecture capture, digital signage, occupancy sensors and any other lecture room technologies/services

The post holder will provide expertise in learning and teaching space technologies, acting as a technical specialists in assigned areas

The post holder will provide mentoring, training and support to 2nd line support team members

Closing Date: 18/4/2024 – 23:59 (UK time)

The candidate should posses the following technical skills:

In-depth experience of Audio Visual technologies in learning and teaching spaces
Experience of Lecture capture equipment and software such as Echo 360
Experience of Video conferencing
Experience of managing small projects and minor works
Experience of leading and managing virtual teams
Experience of digital signage technologies
Experience and qualification in Crestron Programming
Experience of staff training and mentoring
Experience of using a fault logging system
Experience of liaising with 3rd party hardware and software providers
Experience of working in a university environment
Experience of H&S regulations including CDM, working at heights etc

The candidate should also be able to demonstrate

Excellent problem solving skills including an ability to diagnose complex hardware and software faults
Excellent communication skills
Be able to work under pressure
Professional and supportive towards staff, colleagues, students and others
Basic understanding of HR and financial processes
Basic understanding of Project Management and Agile methodologies
Understanding of ITIL
Be able to use own initiative for setting and meeting own targets

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
Additional 5 days’ annual leave purchase scheme
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan
Immigration loan
Relocation scheme for certain posts
On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits  to find out more.

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.