Application Support Analyst

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This role is available to current employees within IT at the University of Leeds only.

Are you looking for a role which will contribute to global change? Are you interested in utilising your experience in supporting a range of applications in a complex information systems environment? Are you an enthusiastic and driven individual with a desire to be part of an Application Support team delivering high quality IT services to effectively support a range of business critical systems?  

You will focus on providing support and maintenance for a diverse range of existing services and applications, including responsibilities for effective incident management. Your excellent communication skills will be utilised when working with a wide range of IT colleagues and users as part of a team delivering support for services that underpin a range of business critical activities.  Initially, the focus is the operational delivery and support of the university’s Timetabling and GRAD services. You will contribute to the development of new and existing key core services used by a range of business stakeholders, working closely with external suppliers, business change and IT change professionals to ensure systems support is fit for purpose and meets strategic and user requirements. 

You will also ensure that requests and incidents are effectively responded to in a timely manner and to meet customer satisfaction levels.  You will utilise skills, knowledge and experience gained through working in a technical support or application role to provide high quality proactive and reactive application support. You will answer technical queries, troubleshoot system issues and problems across a diverse portfolio of applications. 

You will work effectively as part of a team, aligned to the software application support lifecycle ensuring effective communication and consultation with stakeholders and customers in delivering high quality customer focussed application support services. 

You will also be equipped and encouraged to work closely with other support and development teams to proactively improve systems through an agile framework. 

Working in a complex environment, you will be involved in developing and maintaining user documentation in line with standard operating procedures to ensure alignment with industry best practice, IT standards and regulatory compliance.  

To explore the post further or for any queries you may have, please contact: 

Antonia Jones, IT Operational Leader (Application Support)

Email: [email protected]

Please note: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Category:  Administrative and Clerical Support
Grade:  Grade 6
Salary:  £27,924 to £33,309 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Wednesday 27 October 2021
Closing Date:  Wednesday 17 November 2021
Reference:  CSUIT1472
Downloads:  Candidate Brief