Agile Delivery Manager (Enterprise Service Management)

Ref Number

B01-04172

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

£51,474–£60,521

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

No

Closing Date

22-Apr-2024

Information Services Division (ISD) is the primary provider of IT services to UCL.  We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.

Our goal is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.

Portfolio and Product Delivery manage the delivery of technology led change, partnering with colleagues across UCL.  We collaborate as cross functional agile teams and have core capabilities in experience, development & test, analysis and agile delivery management.

Enterprise Service Management is a UCL strategic programme reporting to the VP Operations. It is a key enabler for several other strategic initiatives. It has executive-level visibility and reports regularly to key university committees.

Enterprise Service Management vision is to “Enable UCL to create and provide services built around user experience and outcomes, effectiveness, and cost efficiency.” We do this by providing the technology platform and supporting key functions to redesign their services, workflows, and processes so that they can join-up their work – cutting across functional silos – and achieve greater visibility, transparency and control. The goals for this programme are to improve service and reduce costs for UCL. Success of this programme requires both effective technology delivery and enabling business change.

As an Agile Delivery Manager, you will support the Programme Lead (Director) in managing tightly key programme dimensions and details so that the Programme Lead can focus on strategic delivery, governance, and senior stakeholder management. This role will be tightly coupled with the Programme Lead and you'll be involved in the following responsibilities:

• Agile ceremonies and backlog management
• Finance management & RAIDs
• Supporting and participating in Programme governance (including all aspects of governance administration).

The successful candidate will need to have skills in planning and managing detail activities of multiple workstreams across the programme which requires an ability to quickly understand context and implications, as well as understanding interdependencies. While supporting the team in managing sprints and backlog, it is critical to ensure that the overall programme roadmap and timelines are supported. Because this programme spans multiple business and IT functions (including HR, Finance, Research, and Procurement), the ability to engage and work across business and IT areas, as well as work and engage with extended teams and other programmes and product teams is critical.

Please note that this role will be required to support in many administrative activities including arranging and managing workshops, co-ordinating large numbers (100’s) of stakeholders for requirements, dev, UAT, migration planning.

Job Ref: B01-04172

Closing Date: 06-03-2024 – 23:59 (UK time)

As an Agile Delivery Manager, you have experience working within large programmes of work centred around business-focussed and complex IT projects involving multiple tech delivery streams and dependencies and the associated governance surrounding it. You're comfortable with the different agile delivery methodologies (such as Scaled Agile Framework & Scrum) as well as agile ceremonies and approaches to delivering outcomes. Additionally, you understand and have managed multiple workstreams and multi-programme tasks and their associated deliverables, outcomes, risks and dependencies.

You will also be able to demonstrate the following:

• An ability to use both Agile and Waterfall approaches, and knowing when appropriate to diverge from core Agile practice.
• Highly detail-orientated, able to manage diverse tasks across multiple different workstreams, both technical and non-technical
• An ability to work collaboratively with technical and non-technical teams and team members, taking ownership to ‘get the job done’
• Have an outcomes- and results-orientated mindset, as well as being  pragmatic about use of Agile.

Although not essential, any prior experience in working with service management platforms will be advantageous as would any prior experience of how business and IT services are designed and built.

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below: 

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits  to find out more. 

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. 

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. 

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. 

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