Mauri Ora Coordinator

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Mauri Ora Coordinator

• Location: Kelburn
• Type: Contract
• Post Date: Fri Feb 9 02:19:14 2024
• Ref: 301

• Are you interested in a fixed-term, full-time position for 11 months from March to February 2025?
• Have you got strong written and verbal communication skills and have experience working in a multicultural environment?
• Do you have experience in administration, work processes, records and information management, and customer relationship management?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting an administrator to work as a Mauri Ora Coordinator within the Support Team on a full-time, fixed-term basis for 11 months. Our busy team supports Victoria University of Wellington’s Student Health and Student Counselling services.

Key responsibilities:

• Mauri Ora’s customer student facing reception is operated efficiently with a welcoming and professional manner. This includes reception duties and phone answering in a medical environment.
• Student information is gathered accurately at every opportunity and records are updated and maintained.
• Assisting with data and information analysis and processing.
• Undertaking the financial administration tasks associated with student appointments.
• Undertake a range of other administrative tasks as required and provide support to key projects from time to time, including quality and improvement initiatives.

Ō pūmanawa - About you

You will have a customer service mindset and administrative skills with a desire to learn. You will have a bubbly personality, and excellent communication skills with an ability to work with and empathise with a student population with a keen attention to detail. You will have the ability to remain calm under pressure and thrive in a dynamic and fast paced environment. You will be a proficient and confident user of technology.

This role is busy and challenging at times but also extremely rewarding and interesting for the individual with the right temperament. A good sense of humour will go a long way.

Preference is given to candidates available for an immediate start.

Key Requirements:

• Outstanding customer relationship management experience and proven experience in front-line reception work in a medical, counselling, or similar customer focused environment.
• Proven experience in administration work, work processes, records and information management.
• Proven experience with windows-based computer packages including Microsoft Office.
• Proven experience with general office procedures and equipment (e.g., photocopier, fax, phones, filing systems).
• Strong written and verbal communication skills.
• Experience in working effectively in a multicultural environment.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is fast paced, likes sharing ideas, and working in a collaborative style. The team also takes pride in providing a friendly, collegial and supportive working environment fostering a sense of community, inclusion and belonging and offers learning & development opportunities, including programs for Te Reo Māori.

This is a fantastic opportunity for someone who wants to develop their administrative skills in a medical, counselling, or similar customer focused environment.

Please also note, this role requires safety checking through the police vetting system under the Vulnerable Children Act 2014.

Role Description

Close Date for Vacancy: 23 February 2024. We will be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date.

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Daryl Chu ([email protected] ). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form . Then, please combine your cover letter, CV and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to [email protected] stating the reference number and position title from the advert in the subject line.

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