IT Service Desk Operator - Scion

As a Crown Research Institute, Scion's purpose is to drive innovation and growth from New Zealand's forest industry and to create high value economic, environmental and social outcomes for New Zealand. In addition to conducting research to enhance the international competitiveness and profitability of the current forest industry, Scion is at the leading edge of new technology development for renewable biomaterials and energy, and the establishment of a broader based circular bioeconomy. 

The IT Service Desk Operator is responsible for providing friendly and efficient first and second level IT support to Scion staff and customers. This includes general and broad IT services such as telephone, email and drop-in support and training to Scion staff.

Key accountabilities:

• Provide excellent customer service to all Scion staff and customers.
• Provide support for Scion's end-user computing environment (desktops, tablets, and mobile devices), hardware, operating systems, software and applications, along with non-standard operating systems.
• Monitor and report on support activities and overall IT service availability.

To be successful you will have:

• Microsoft Certified Systems Administrator (MCSA) level qualification or equivalent experience.
• Service Desk or Help Desk experience.
• IT technical support experience 24 - 36 months.
• Exceptional customer service skills, with ability to build rapport and maintain a helpful customer-centric attitude
• Excellent organisational and administrative skills.
• Excellent interpersonal communication skills, including the ability to present technology to a customer or group of customers in a way that can be understood.
• Excellent knowledge in the use of Windows, Office 365 applications, email systems, collaborative systems, audio visual and video conferencing facilities.
• Ability to learn new systems and apply your knowledge quickly.
• Good analytical and problem-solving skills.
• Ability to work independently and in a team.

We are home to creative science minds and have a vibrant culture ensuring employees can pursue innovation and excellence in their science delivery, right at the heart of New Zealand's forest industry.  Scion offers an enviable working environment with excellent work/life balance initiatives, we are proud to offer:

• A great career that enables positive outcomes for Aotearoa, New Zealand.
• Continuous professional development.
• An enviable work environment with an enjoyable collaborative culture.
• A demonstrated commitment to Good Employer/EEO principles.
• A great work location on the edge of Rotorua's world famous Whakarewarewa Forest.

Come and join us!