Customer Services Assistant

Kia hiwa rā!

At Unitec, we're passionate about the power of education to positively change the lives of our learners, their family and wider communities. We make sure our learners are well equipped for the future needs of employers, by providing them with a mix of hands-on and classroom-based learning.

Te āheinga: The opportunity

As our Customer Services Assistant, you'll play a pivotal role in providing information and library services to students and staff to support them to succeed. You'll also enable students to easily access support services, such as Academic and Career Development, Hardship support, International support and Library Knowledge Specialists.

Daily, you'll spend some hours of rostered shifts providing face-to-face support on the Te Puna Customer Service desk or answering customer phone queries as well as providing back-office administration. You'll be able to interact sensitively and empathetically with our students and staff, including Māori, Pacific and international students.

Please refer to the Position Description for further information about the role.

He kōrero mōu: About you

You'll have:

• An understanding or desire to learn te reo Māori, tikanga Māori, and the values and practices of kaupapa Māori
• Evidence of active engagement in building diverse, inclusive, and equitable workplaces/environments
• Previous experience working in a busy reception, administration or customer service role ideally like a library or tertiary education organisation.
• Someone who can communicate with a diverse range of people including students, and academic and professional staff.

Tā mātau rourou: What we offer

We might be biased but joining us at Unitec will mean you're committing to a work culture that you'll want to be a part of! You'll be working within a close-knit team and will also work closely with other teams across Unitec, giving you plenty of opportunities to get to know the wider group and the chance to give back to tomorrow's generation.

Tono mai: How to Apply

To be considered for this position, applicants must be a NZ Citizen or NZ Permanent Resident.

Click apply. Application will close on 3rd of July 2024 at 17:00.

If you think you have the qualities and experience to enjoy this opportunity, we would love to hear from you! 

Apply now including your CV and cover letter outlining why you are interested and how you meet the requirements for the role. 

Please note: We will be shortlisting and interviewing suitable candidates as applications are received and may close the advert early.

Unitec is a business division of Te Pūkenga - New Zealand Institute of Skills and Technology

Unitec is proud to be an equal opportunity employer. We welcome and celebrate diversity and are committed to building a supportive and inclusive environment for all.