Applications Support Consultant, Auckland CBD

• Opportunities for professional development and free study
• Flexible working options to support your work-life balance
• Full time, permanent role based in Auckland CBD

Auckland University of Technology (AUT) is one of New Zealand's biggest universities, we are in the top 1% of universities worldwide and have been rated 5 stars for Employability (and other areas) by world university rankings organisation QS. At AUT we embrace continuous development, leading the learning of tomorrow and preparing our students for the rapidly changing world.

An opportunity has arisen within the team supporting AUT's Student Management System ('Arion') - designed, developed, and maintained in-house using Microsoft technologies to meet the specific needs of staff and students at AUT. This is a mission-critical system that supports AUT's core business and the student's journey from application, admission, enrolment, academic progression through to graduation.  It also provides a full student financial system, integrates with New Zealand Government systems for compliance purposes and is integrated with various University websites and other applications.  Arion is also used by two other New Zealand tertiary institutions.

You will be responsible for developing and maintaining reports, creating ad hoc queries, troubleshooting user issues, data fixes and database updates. You will be ensuring that service levels are met, and that customer satisfaction is high. You will assess the needs of the University and the users and communicate effectively with colleagues and customers in a positive and proactive manner.  Prior exposure to an educational environment would be ideal but not essential.

We are looking for a candidate with the following skills and experience:

• Experience in a support environment for an enterprise-class application
• Experience in writing queries in SQL; and ideally with writing reports using SSRS and SSIS
• Sound knowledge of how applications function, integrate and interrelate within a large environment
• Knowledge of application support methodologies
• An understanding of system administration
• Ability to communicate technical topics to end users, both verbally and in writing

Your solid technical skills, customer focus and get-things-done approach will be the keys to your success. If you are enthusiastic and proactive and not afraid of a challenge, then this could be the role for you.

In return, AUT is a great place to work, and our staff are highly valued in the contributions of their diversity of thought, backgrounds and experience which help to make our university the unique workplace it is today.

Ref: 89525

Closing Date: 14 August at 10.30pm