Technology Assistant

Date Posted: 12/14/2023
Req ID: 35391
Faculty/Division: Library
Department: Information Commons
Campus: St. George (Downtown Toronto)
Position Number: 00021662

Description:

About us:

The University of Toronto Libraries (UTL) system is the largest academic library in Canada and is ranked sixth among peer institutions in North America. The system consists of 42 libraries located on three university campuses: St. George, Mississauga, and Scarborough. This array of college libraries, special collections, and specialized libraries and information centres supports the teaching and research requirements of over 280 graduate programs, including over 60 professional programs, and about 700 undergraduate degree programs. In addition to more than 15 million volumes in 341 languages, the library system currently provides access to millions of resources in various forms, including, for example, electronic, audio-visual, and geospatial materials. UTL also has over 31,000 linear metres of archival material. More than 150,000 new print volumes are acquired each year. The Libraries' data centre houses more than 500 servers with a storage capacity of 1.5 petabytes.

Your opportunity:

The Information Commons provides technology services and support to the Libraries and University community as a whole. The Information Commons Help Desk supports the University's identity management, email and internet access, wireless connectivity, and more. The Operations team manages the Libraries' public access workstations and related services, as well as staff workstations in some libraries.

In this one-year term position, you will join the Information Commons Operations team, to provide responsive user-centred support for staff and public workstations across a large and active library system on the University's St. George Campus.
If you have a passion for providing great technology support, and would like to build your experience serving a varied user base, consider this position.

Your responsibilities will include:

• Responding to end-user service requests
• Applying established standards when resolving routine and documented end-user issues
• Introducing variations to established practices to resolve end-user issues
• Responding to service requests in a timely fashion
• Following-up with end-users on outstanding technical issues

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum three years.
• Demonstrated experience with Windows Administration & Networking
• Demonstrated knowledge in MS Office applications
• Demonstrated knowledge in Windows 10
• Ability to solve problems of a logistical or technical nature
• Excellent interpersonal and communication skills
• Ability to communicate effectively with non-technical users
• Exceptional customer service orientation
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

To be successful in this role you will be:

• Communicator
• Courteous
• Efficient
• Patient
• Problem solver
• Responsible
• Self-directed

Notes:   This is a 1 (one) year term position.

Closing Date: 01/12/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule:
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.