Systems Support/Data Analyst

Staff - Non Union

Job Category
M&P - AAPS

Job Profile
AAPS Salaried - Administration, Level A

Job Title
Systems Support/Data Analyst

Department
CBME and Accreditation Support | Medical Postgraduate | Faculty of Medicine

Compensation Range
$5,622.33 - $8,081.00 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date
March 20, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

This position is located within a health-care facility, therefore, the successful candidate will be required to provide verification of full vaccination against Covid-19 provided prior to the start date, as required by a provincial health mandate.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Description Summary
The UBC Faculty of Medicine, through its Office of Postgraduate Medical Education (PGME), provides postgraduate medical training in 76 Royal College and 2 Family Medicine training programs. The programs span multiple training sites and are distributed to clinical academic campuses and affiliated regional centers across the province.
The role of the Systems Support/Data Analyst is to support the PGME office in the CBME system and data initiatives as well as the users of PGME evaluation and assessment systems within PGME. The analyst provides a continuous improvement approach to UBC s role in developing these systems as required by CanERA (Canadian Excellence in Residency Accreditation) accreditation standards. Competence by Design (CBD) is the Royal College of Physicians and Surgeons of Canada s multi-year transformational change initiative aimed at implementing a Competency-based Medical Education (CBME) approach to residency training and specialty practice in Canada. The Systems Support/Data Analyst is responsible for developing the Royal College of Physicians and Surgeons (RCPSC) and College of Family Physicians of Canada (RCPSC) evaluation tools such as Elentra/Entrada and other electronic portfolios.
Organizational Status
Reports to the CBME Project Manager, PGME in the Faculty of Medicine, Dean s Office. Takes direction from the PGME Senior Manager, Learning & Quality Improvement, Faculty Leads, CBME, PGME Admin Director, and Associate/Assistant Deans PGME.

 
Work Performed
Data Management Tool Development and Support (70%)
Development and Support:
* Develops and manages the quality checking assessment and evaluation tools in the assessment systems of Elentra/Entrada and other electronic portfiolios. Identifies process implications of the assessment tools and makes recommendations for process changes and improvements to the CBME Team, CBME Faculty Leads and PGME Deans.
* Gathers, validates, and prioritizes requirements in collaboration with the CBME Team, PGME office, MedIT and others as needed.
* Collaborates with MedIT in developing user test cases and validates test results during user acceptance testing and system acceptance testing stages.
* Plans and implements change management and communications, in consultation with the CBME Project Manager, for system roll-out to ensure adequate user support.
* Troubleshoots problems with Program users or other System Support leads and liaises with MedIT in resolving technical issues
* Manages communication regarding any issues experienced with the assessment tools and notifies faculty, administrators and postgraduate trainees.
* Ensures compliance with guidelines, data entry standards, procedures; develops, implements and documents best practices regarding input of assessment tools and other data.
* Designs and runs activity reports, and presents results.
Operations & Training:
* Manages and triages support requests for the assessment and evaluation systems supported by the role to the various stakeholders or systems developers.
* Troubleshoots problems with stakeholders for solutions.
* Provides business procedural support, the how do I to complete a task.
* Analyzes procedural support requests and maintains help information address.
* Communicates all announcements, updates and outages and is the main contact with end users for any communications related to relevant assessment and evaluation systems
* Develops, maintains, and delivers a training plan for the relevant systems supported by the role.
Administrative Coordination (20%)
* Provides administrative coordination CBME meetings, workshops and events such CBME Subcommittee, CBME Implementation Group, CBME Resident Leads, CBME Resident Townhall, Annual CBME Workshop, and other CBME meetings as required.
*Develops communications materials such as websites, newsletters and presentations
* Monitors system timelines and deliverables to ensure deadlines are being met and notifies the CBME Project Manager of potential problems.
* Participates in the planning, programming and implementation of related CBME activities as part of a team and consistent with identified responsibilities established for all team members.
* Develops and maintains online project files and folders related to the systems.
* Communicates system status updates, flagging mandatory reporting deadlines and reviewing priorities of work in-progress.
* Attends appropriate CBME administrative meetings.
* Develops a procedures manual for the role.
* Other related duties as required.
Data Extraction, Analysis and Reporting (10%)
* Extracts relevant CBME data for use by the PGME Office.
* Performs analysis and presents findings from data extractions for purposes of reporting to CBME Faculty Leads, PGME Sub-committees, and PGME Deans.
* Designs surveys using platforms such as Qualtrics for the purposes of CBME Program Evaluation and other educational and evaluation activities.
* Synthesizes and analyzes data, prepares and presents reports based on surveys for use by internal and external stakeholders
Consequence of Error/Judgement
This role will have access to confidential data. Errors in judgment may result in security breaches for the Faculty of Medicine.
Errors in planning, analysis and design may impact operational efficiencies or result in misinterpretation of data.
Supervision Received
Works independently under limited supervision.
Supervision Given
None.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Direct experience in Postgraduate and/or Undergraduate Medical Education preferred. Intermediate to advanced level computer skills in common business applications such as Microsoft Office and SharePoint.
Demonstrated critical thinking and analytical skills to review information, identify and prioritize problems, and propose appropriate solutions.
Demonstrated communication skills in both informal and formal settings, including group facilitation and training.
Demonstrated customer-care focus including resolving complaints; exercising sound judgment; a professional and courteous manner.
Comfortable with new technology, and able to promote the use of new tools and techniques to a wide user community.
Experience in using a wide range of computer and administrative systems such as Microsoft Office, One45, RMS. Ability to interpret requirements, create process and procedure
Excellent interpersonal, communication and problem solving ability.
Ability to effectively work with clinical faculty and key stakeholders.