Supervisor, Casual Employees

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

Housed in the Riddell Library and Learning Centre, the University Library is an integral part of the MRU experience. The services, facilities, programming and expertise available in the Library support innovative teaching, learning, and scholarship across campus. The Library includes the Archives and Special Collections, and specialized and technology-enriched teaching and learning spaces, including information literacy classrooms, a Maker Studio, audio production rooms, and a range of visualization, simulation, and immersive spaces.

The Library values a healthy inclusive workplace, encourages a culture of innovation and teamwork, and provides support for professional development.  The Library team consists of approximately 60 employees.

The Supervisor, Casual Employees is a senior supervisory position responsible for leading, developing, hiring and supporting the Library’s casual student employees. The Supervisor is responsible for identifying opportunities for student hires, working in collaboration with unit and department leaders, and for providing support and coordination for employees in all Library units and the hiring and review process for casual employees (normally students). This position plays a role in building community among casual employees across the library and creating a climate of development and skills-building.  As a member of the Public Services unit in the Library and as a member of the Public Services leadership team, this position also contributes to unit-level strategic planning, unit meetings, and process and procedure development in Public Services. This position is a member of the larger Library Leadership Team as well.

This position is responsible for ensuring an effective, responsive and robust program of casual hiring is in place across the library, and therefore the person in this position must possess the skills and knowledge to be able to understand and identify priorities and needs across library units, working closely with leaders in those units. Supervisor, Casual Employees is an evening / weekend position with a Saturday to Wednesday schedule in Fall and Winter semesters; it is Monday to Friday, daytime hours in Spring and Summer

Casual Hiring, Performance Support and Training

• Responsible for full supervision including hiring, training, assessment, scheduling, workload assignment, etc. of approximately 5-15 casual staff in the library
• Responsible for supporting library units in casual / student hiring including advising on process, scheduling, timesheets, etc. where workload is assigned by the units
• Coordinate required training for casual staff as well as providing leadership and delivery in training for other library employees (including regular staff and faculty)
• Ensure Library and University Policies and procedures are followed and that adequate controls are in place and maintained
• Maintain current knowledge of Alberta Labour Code, Human Resources policies and the MRSA Collective Agreement

Service Delivery, Planning and Administration

• Participate in service delivery at the Service Desk and other points as needed to ensure understanding of the user and staff experience in our library
• Enforce and apply a knowledge of departmental, library and university-wide policies and procedures to assist in solving user issues, complaints, or difficulties
• Participate in the development of procedures across units as they relate to the work of casual student employees
• Provide advice and recommendations on the development and needs of Public Services and casual employees as part of the Library’s overall planning 
• Assist with the preparation of reports and gathering and analysis of statistics as needed
• Collaborate with other members of the Public Services leadership team and staff to make recommendations and support decision making about supplies, equipment, furnishing, and space use needs

• Three or four-year Bachelor’s degree 
• 3 - 5 years of experience in an academic library environment, complemented by a minimum of 2 - 3 years in a supervisory role
• A Library Information Technology (LIT) diploma is a strong asset, as is experience in a library or an academic library
• Experience supervising and coordinating casuals, particularly students is an asset
• The incumbent must be conversant with the information needs of post-secondary students across academic disciplines
• Significant public service / customer service skills
• Interpersonal, problem solving skills and attention to detail

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. 

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. 

Our campus offers the convenience of a medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.

Salary:                    $70,841 - $89,646 per annum

Closing Date:          April 24, 2024

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).

All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and others currently eligible to work in Canada will be given priority.

Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus.  Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at http://www.cic.gc.ca/english/study/index.asp .