Summer Housing Assistant

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

The focus of the Students division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals.The Students portfolio at Mount Royal broadly encompasses Student Experience & Success, Enrolment Management, International Education and Planning & Operations delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving. 

We support the University’s mission by assisting students, staff and faculty through a variety of departments, including: Admissions, Recruitment and Transfer Credit, the Office of the Registrar (Awards, Academic Scheduling & Curriculum, Records, Registration and Financial Aid), Student Success and Learning (Academic Advising, Student Community Standards, Student Experience, Student Learning Services),Access and Inclusion Services, Career Services,  Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Residence Services, Student Systems and Student Communications.

The University owns and operates a 1,018-bed facility and offers students a variety of accommodations and amenities. Residence Services is committed to be the place students want to live. Centered on student success, residence life programming is designed to support the needs of students by creating a living and learning environment that is conducive to academic, personal, and social growth.

The Summer Housing Assistant reports to the Guest Services Coordinator, Residence Services and provides support to the department. This position offers opportunities for problem solving and creating positive client relations to achieve department goals. The main responsibilities of the position are administrative support, data entry, office staff support and direct customer service to students, guests and the general public. These services are primarily provided in person, by phone, or by other electronic avenues. This position requires medium physical exertion, visual concentration, manual dexterity and/or strain.

This is a full-time limited term position working 35 hours per week and ending September 2, 2024. 

Administrative Support

• Provide high quality customer service and assistance at the front desk by phone, mail, email, other electronic means and in person.
• Maintain the general residence email account and ensures timely responses to inquiries.
• Administrative support including preparation of correspondence, report compilation, filing, word processing, and scheduling.
• Processing payments by guests and students as directed.
• Assist in the accurate entry of records into the StarRez system for students, guests, and other needs as required.
• Receive and organize student and guest requests related to their accommodations and ensuring all information has been collected and requests are responded to or directed to the appropriate person.
• Prepare mail-outs as required.
• Assist with the preparation of Residence Services print materials and packages.
• Generate reports from StarRez as needed.

Office and Department Support

• Receive, sort and deliver mail and couriered parcels.
• Sort incoming internal mail and distribute to students and staff.
• Assist the Guest Services Coordinator and the Manager, Residence Services with correspondence, daily tasks and scheduling as required.
• Assist the Guest Services Coordinator with administrative tasks related to Student and Conference/Casual Guest Housing
• Provide back up in the coordination of facility bookings.
• Assist with special events such as move in and move out days as well as large group check ins.
• Organize and maintain office filing system according to University standards.
• Actively participate in staff and planning meetings to continue the improvement of department functions and goals.
• Maintain and update Residence Services social media and website information.
• Assist on specifically assigned projects.

• One-Year Post Secondary Certificate or Program Completion
• 12 - 18 months of public relations and customer service experience or training, and cash handling skills
• Experience in post secondary education is required to better understand and relate to student needs, and expectations
  • Experience in a campus residential environment is an asset
• Office administration experience or training
• Strong knowledge of Microsoft Office software
• Knowledge of StarRez and Banner would be an asset
• Strong communication and interpersonal skills
• Organizational, administrative and computer skills
• Interest and ability to work with young people

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. 

Our campus offers the convenience of a medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.

Salary:                 $21.63 - $27.35 per hour

Closing Date:      May 10, 2024

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).

All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and others currently eligible to work in Canada will be given priority.

Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus.  Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at http://www.cic.gc.ca/english/study/index.asp .