Senior Product Lead

Staff - Non Union

Job Category
M&P - AAPS

Job Profile
AAPS Salaried - Information Systems and Technology, Level E

Job Title
Senior Product Lead

Department
Education Delivery Solutions | MedIT | Faculty of Medicine

Compensation Range
$9,572.08 - $14,932.75 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date
April 2, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

This position is located within a health-care facility, therefore, the successful candidate will be required to provide verification of full vaccination against Covid-19 provided prior to the start date, as required by a provincial health mandate.

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Summary

The Digital Solutions Senior Product Lead supports the Faculty of Medicine vision To Transform Health for Everyone by managing all aspects of the development and implementation of educational and administrative platforms and solutions for the Faculty of Medicine community. The Senior Product Lead takes projects from original concept through to final implementation by developing and overseeing project plans, schedules, resources, budgets and establishing metrics to monitor the quality of deliverables and the level of customer satisfaction. Our team is proud to say we help build medical doctors and health professionals! 

We value team fit and culture and are looking for teammates who:  

• Take creative and pragmatic approaches to problem-solving. 
• Are self-motivated and take initiative.  
• Care about craftsmanship and ownership.  
• Love to innovate and experiment, safely.   
• Do their best work as part of a team. 
• Have a desire to “do the right thing”!

Organizational Status
The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities in the world. Since 1915, UBC’s entrepreneurial spirit has embraced innovation and challenged the status quo. UBC encourages its students, staff and faculty to challenge convention, lead discovery and explore new ways of learning. At UBC, bold thinking is given a place to develop into ideas that can change the world.

Our Vision: To Transform Health for Everyone

Ranked among the world’s top medical schools with the fifth-largest MD enrollment in North America, the UBC Faculty of Medicine is a leader in both the science and the practice of medicine. Across British Columbia, more than 12,000 faculty and staff are training the next generation of doctors and health care professionals, making remarkable discoveries, and helping to create the pathways to better health for our communities at home and around the world.

The Faculty—comprised of approximately 2,200 administrative support, technical/research and management and professional staff, as well approximately 650 full-time academic and over 10,000 clinical faculty members—is composed of 19 academic basic science and/or clinical departments, 3 schools, and 25 research centres and institutes. Together with its University and Health Authority partners, the Faculty delivers innovative programs and conducts research in the areas of health and life sciences. Faculty, staff and trainees are located at university campuses, clinical academic campuses in hospital settings and other regionally based centres across the province.

The UBC Vancouver Campus is located on the traditional, ancestral, and unceded territory of the xʷməθkʷəy̓əm (Musqueam) people. The City of Vancouver is located on Musqueam, Squamish, and Tsleil-Waututh First Nations territory.

Reports to the Senior Manager, Education Delivery Solutions with the Faculty of Medicine, Digital Solutions.

• Integral member of a Product Management team.
• Integral member of an Agile software development team.
• Works with our partners to determine solutions to support delivering education and administration within the Faculty of Medicine.
• Works with our Project Leads and Solution Architects to plan software projects.
• Mentors and coaches our Product Leads.
• Works with our Delivery Teams to design, develop and support our education and administrative platforms and solutions

Work Performed

Specific Duties

• Manages complex faculty-level projects with multiple functional areas to further develop and implement aspects of work related to information systems and business processes that involve the greater Faculty of Medicine community.
• Leads areas of responsibility including Product Management, Project Management, Solution Architecture, Change Management, and User Experience and will be responsible to ensure consistent application of established principles.
• Provides senior level expertise and direction into the approach for system development and deployment, package implementation, system scalability and performance, and faculty-wide systems integration.
• Maintains and manages risk, action, issue and decision logs.
• Leads and manages the definition of scope, sequencing, scheduling, and budgeting of the implementation plan with input and support from the delivery teams.
• Develops, maintains and communicates an overall Implementation Plan, ensuring resource optimization.
• Manages procurement in collaboration with UBC Procurement and UBC Legal Counsel to develop compliant and effective procurement documentation, processes, and evaluation methods.
• Leads vendor management with support from  Faculty Of Medicine and UBC Procurement including procurement planning, requests for proposals, vendor assessments, contract negotiation and management.
• Through community engagement and educational programming, ensures consistent application of Adoption and Sustainment principles across the project and collaborates with stakeholders within the Faculty of Medicine community.
• Defines and measures project related performance indicators and takes appropriate corrective action.
• Conducts post-implementation reviews to ensure continuous improvement and learning.
• Oversees deliverables associated with the delivery teams; monitoring for consistent and predictable system and tool performance.

Core Duties

• Initiates projects following appropriate project management methodology including gathering and defining comprehensive project requirements, ensuring for strategic alignment, developing project charters, project plans, budgets and schedules, determining staffing requirements, and forming cross-functional project teams.
• Defines and follows project management methods, procedures, and quality objectives, including metrics for assessing progress.
• Balances workload, provides technical and analytical guidance and work direction to project team, including scheduling, assignment of work, review of project efforts and removal of roadblocks which inhibit project success.
• Works with vendors of system solutions that Digital Solutions plans to deliver. Drives project management for the assigned project(s) and steers vendor project management plans to align with Faculty of Medicine and Digital Solutions plans and methodologies.
•  Provides the team with constructive feedback as it pertains to project performance.
• Assesses variances from the project plans, budgets and schedules, develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives, and keeps management aware of the situation.
• Evaluates and ensures sponsor/client satisfaction at project completion.
• Drafts contracts and Service Level Agreements and manages RFIs/RFPs for evaluation, selection and procurement of products and/or services from vendors.
• Identifies potential areas for improvement in current methodologies and provides coaching to project managers.
• Develops and maintains a productive working relationship with project sponsors, vendors and key clients.
• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
• Performs other related duties as required.

Consequence of Error/Judgement
The Senior Project Lead plays a significant role in the implementation of faculty-wide educational and administrative platforms and solutions. Should these projects not be completed successfully, or the results not support the activities of the University, or impact the security and privacy of data, this would compromise the Faculty's ability to achieve its strategic goals and vision. The inability of systems and processes to support the Faculty's needs could seriously compromise daily business and activities at the Faculty. This position must assume responsibility for project decisions that could have significant financial impact on the Faculty. This position must be able to foresee potential problems before they occur and take corrective action.
Supervision Received
The Senior Project Lead reports to the Senior Manager, Education Delivery Solutions. The Senior Project Lead must be able to work independently and assume full responsibility for their decisions. Works within general technical and administrative parameters and outcomes are reviewed in terms of technical vision and the achievement of specific strategic goals.
Supervision Given
May manage staff and be responsible for hiring, evaluation, discipline and termination.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of eight years of related experience including at least two years of managerial experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Project Management Professional designation is an asset.
• Change Management professional designation is an asset
• Experience will demonstrate progressive responsibility, preferably in a University or other public sector environment.
• Project experience in a higher-education environment, policy and regulatory compliance situations is an asset.
• Technical expertise in a highly specialized area required.
• Experience in change management, budget development, financial management, and risk management.
• Technical expertise and experience in Information technology project management of large scale, commercial, off-the-shelf COTS systems including related experience in managing systems development, enterprise architecture, and business process change as it applies to COTS and custom systems, data migration and systems integration.
• Demonstrated ongoing career development through active and self-motivated professional development in the field of project management.
• Demonstrated ability to:
  • Conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources.
  • Effectively facilitate groups to achieve appropriate outcome.
  • Develop and deliver effective presentations and workshops.
  • Identify, obtain, and effectively manage organizational resources e.g., people, materials, assets, budgets.
  • Build relationships, consult with customers and potential customers.
  • Effectively manage multiple tasks and priorities, work in a fast-paced environment, and manage responsibilities and tasks to meet time sensitive, critical deadlines.
• Intermediate knowledge of software development methodologies, best practices, "rules of thumb", and benchmarks.
• Effective leadership, consulting, consensus building, conflict resolution, and negotiation and team-building skills are an asset.

Nice to Have Skills  

• Domain experience in student administration in higher education
• An understanding of key trends and players in the Higher Education IT industry.
• Working knowledge of relevant BC Legislation including FIPPA.
• Knowledge of software security best practices