Prospect and Applicant Relationship Specialist

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Prospect and Applicant Relationship Specialist
Job ID #2034
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Job Information

Positions Available

1

Closing Date

19 Apr 2024

Type

Permanent Full-Time

Location

Edmonton AB

Remote Option

Hybrid Work Schedule

Department

Prospect and Applicant Relationship 1

School

Student Progression and Registrar

Campus

Main Campus

Detailed Job Description

In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at  www.nait.ca/careers

Reporting to the Supervisor, Prospect and Applicant Support, the Specialist cultivates relationships and provides proactive, personalized support to help prospects and applicants complete their applications and enroll in NAIT programs. Well-versed in NAIT's admissions processes and requirements and best practices in relationship management, the Specialist anticipates the questions and needs of prospects and applicants and provides appropriate intervention and support to ensure they progress to the next stage of the application funnel. The PAR Team will handle inbound inquiries from prospective students and applicants as well as conduct targeted outbound outreach in order to contact potential students with the goal of increasing applicants and enrollment with NAIT.

Key Responsibilities:

• Builds trust and cultivates relationships with a caseload of prospects and applicants.
• Provides 1:1 and group support to help prospects and applicants complete their applications and enroll.
• Answers questions about NAIT and its programs; Edmonton, Alberta; and Canada to help prospects and applicants make informed decisions.
• Positions NAIT and specific NAIT programs as the top choice to meet prospects and applicants’ goals.
• Proactively communicates with prospects and applicants to eliminate any potential confusion and barriers, and to encourage them to take the next step.
• Identify and implement strategies to help prospects and applicants complete the next call to action.
• Monitors prospects and applicants’ progress through the admissions process.
• Track progress towards established conversion and enrolment targets.
• Coordinates booking of appointments with or gathering of necessary information from other departments for prospects and applicants.
• Measure the impacts of various strategies and communications for continuous improvements.
• Any other duties as assigned by the Supervisor and/or Manager.

 

Skills & Abilities:

• Detailed knowledge of NAIT programs, policies, services, admissions practices and processes, and enrolment objectives.
• Excellent communication and interpersonal skills with strong attention to detail.
• Strong intercultural skills and ability to build relationships with a wide range of stakeholders.
• A strong understanding of customer relationship management and nurturing practices.
• Extensive knowledge of Canadian and Alberta post-secondary education systems.
• Knowledge and awareness of different target audiences (Aboriginal, newcomers, mature students, first generation, high school students, transfer students, youth, etc.) and their preferences, perspectives, and challenges.
• Effective time management skills, ability to plan and prioritize daily activities.
• Take on new opportunities and tough challenges with a sense of urgency, high-energy, and enthusiasm.
• Pushes self and help others to achieve results.
• Strong computer skills, able to learn and adapt to different software and technologies quickly

 

Qualifications:

• Diploma required.
• Experience in administrative work related to the position assignment.
• Previous experience in a post-secondary institution (student recruitment, admissions or advising) would be an asset.
• 1-3 years related experience in customer service required.
• 2-3 years sales experience is an asset.
• Fluency in additional languages is an asset.
• Having worked, lived or studied abroad is an asset.
• RISIA or ICCRC license would be an asset.
• Customer Relations Management (CRM) system experience would be an asset.
• Equivalencies may be considered.

 

Remuneration: $55,138.46 - $72,519.72 annually, plus a comprehensive benefits package. (Classification – Advisor/Specialist I).                           

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.                  

Please submit a resume and cover letter to be considered for this opportunity.

 

About NAIT

At NAIT, people matter. 

We’re proud to have been named one of Alberta’s Top Employers  for 13 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset – they are what makes NAIT a great place to work.   

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. We are committed to equity, diversity and inclusion  and are a proud partner of the Canadian Centre for Diversity and Inclusion  and Pride at Work Canada.  NAIT is committed to advancing equity and cultivating inclusion throughout the hiring process. We especially encourage applications from Aboriginal and Indigenous people, Black and racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people, immigrants, and people with disabilities.

 

What we offer

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two. 

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more. 

 

Additional requirements

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service  (IQAS)

www.alberta.ca/iqas-contact.aspx.

 

Accommodations

NAIT is an inclusive employer and strives to hire a diverse workforce. If you are contacted by us regarding a job opportunity, please don’t hesitate to contact us if you require any accommodation during the selection process. Please contact us via email at [email protected].

 

We thank you for your application, however, only those selected for an interview will be contacted.

#LI-SH1   #LI-Hybrid   -

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