Product Manager

Product Manager
Calgary, AB
Corporate Development, Applied Research & International – Centre for Continuing Education & Professional Studies /
AUPE Permanent Salary /
Hybrid
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SAIT’s Continuing Education and Professional Studies (CEPS) focuses on non-credit programs supporting corporate training, the individual learner and international projects. We create courses and programs for life-long learning with careers at our core. Our courses range from exploring general interests to up-skilling for career advancement and reskilling for career changes. We complete all background activities required to set up our products for students to purchase and experience several delivery options.
The Opportunity
Our ideal product manager is motivated to impact people's lives, has a growth mindset, loves rolling up their sleeves, and is learner-obsessed. This role is responsible for leading the development and delivery of exceptional, life-changing learning experiences, working with a range of people to accomplish this, both within SAIT, as well as industry, funders and other training partners.
 
You're the champion of an exceptional, relevant learner experience as part of a defined product stack. You’ll be responsible for a portfolio of learning products, from inception to retirement, playing a critical role in ensuring that the program meets customer needs, generates revenue, and achieves business objectives.
 
You're responsible for leading the product discovery, vision and strategy, analytics, and coordination to build, launch and iterate on innovative training products. In all of these activities, you will work closely with the teams within the Corporate Development, Applied Research and International Division responsible for training delivery, instructor contracts, and learning management platforms. (i.e., all items related to the administration and logistics of program delivery). Additionally, you'll coordinate industry and internal partners in co-creation and engagement in the programs, such as roundtables and guest speaking. You're a champion and advocate and provide the tools and information to your cross-functional internal team and industry partners on the program to ensure it's the right fit for participants.
The Role

• Product Strategy and Vision
• Identify customer needs, define the target market, determine the product roadmap, and create product pitch presentations
• Understand the pathways for future learning and career paths from the program
• Develop and maintain domain expertise in defined product stack
• Market Research and Analytics
• Gather and analyze data on customer needs, preferences and behaviors
• Perform competitive analysis
• Understand and analyze market trends
• Product development and iterations
• Establish and maintain relationships with internal and external stakeholders to strategically manage program development, workflows, processes, and reporting;
• Oversee product development/refinement process, to ensure adherence to timelines and budget
• Product launch strategy
• Create a go-to-market strategy for new and revised products
• Set pricing strategies
• Product performance
• Identify and track product performance metrics (e.g., sales, customer satisfaction, profitability, etc.)
• Make informed decisions about product improvements, updates and new features to meet targets
• Stakeholder management
• Identify and negotiate agreements with funding, program-specific suppliers, industry and community partners
• Develop and maintain strong relationships with industry to understand the talent needs, co-create programming and collaborate
• Develop strong relationships with other areas responsible for the identification and/or development of learning products, including Academic Schools, Applied Research, Youth Programming, etc.
• Be a champion for the product internally, including maintaining a central ‘source of truth’ for the product encompassing the strategy and vision, descriptions, etc. that allows others to support and advocate for the product
• Risk Management
• Identify and mitigate potential risks associated with the product (e.g., technical issues, staffing, regulatory concerns and customer satisfaction)

Qualifications

• Diploma in Business Administration is required; Bachelor's or Master's degree is preferred
• Minimum 5 years of experience in business or related discipline
• Product Management experience is preferred


• Skills Required
• Understanding of emerging markets, talent landscape and the 'future of work'
• Strong organizational skills
• Strong communication skills - written and verbal
• Experience working with an agile team; agile work practices
• Ability to foster collaboration and trust, and to work collegially; ability to inspire others to high levels of performance
• Ability to analyze and diagnose process issues/recommend and implement processes
• Ability to synthesize and analyze a variety of data
• Need to be curious
• Facilitation, team meetings, brainstorming, and strategy sessions
• Negotiation and risk management
• Ability to build relationships at senior or influential levels of an organization
• Ability to synthesize complex or emerging concepts into a cohesive strategy and vision

Job Classification: Information Officer III
Salary Range: $77,888.20 - $92,760.85
Hours per week: 36.25hr
Posting End Date: April 1st, 2024
About SAIT
 
SAIT is a global leader in applied education. Named one of Alberta’s Top Employers , we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
 
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
 
Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT .
At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor. 
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
 
SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.
 
Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.
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