Manager, Learning Spaces

Manager, Learning Spaces
Calgary, AB
Corporate Services – Information Technology Services /
Management Permanent Salary
/ Hybrid
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SAIT’s Information Technology Services department handles all software and hardware needs, as well as technological and networking issues for both employees and students who rely heavily on computer systems across our campuses. Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus.
The Opportunity
Reporting to Director, End User Experience, this position oversees technology used within SAIT’s teaching and learning classrooms and labs.   This leader is responsible lifecycle and support for Audio Visual, Computer Hardware and Classroom Applications.  
This role is a key strategic partner for academic schools as they deliver modern education with the aids of technology.   They are accountable for ensuring appropriate levels of support are achieved. In addition, the incumbent is responsible for escalating technical issues, strategic technology and resource planning, collaborating with other support teams, customers, and implementing classroom technology solutions. 
This position is responsible for the full lifecycle and inventory of AV and PC technologies from procurement to disposal.  The campus is busy and this management requires year-round logistics to meet required goals.   This position also oversees a team of application specialists that manage ~650 software titles required in the classrooms for SAIT’s brand of hands-on training.   This position is responsible for number of vendor relationships, service contracts and employees.
They are expected to work collaboratively with the rest of ITS and across the organization to help lead teaching and learning through the supportive use of technology. 
The Role

• Governance and Process:
• Develop and maintain processes for IT operations with consultation with business units.
• Create and monitor adherence to Service Level Agreements.
• Contribute to campus IT governance .
• Use and implement industry best practice for IT and project management.
• Align activities to campus security, FOIP and financial standards.


• Strategy and Planning:
• Develop and implement automations to improve processes.
• Collaborate with business units to build partnerships and improve teaching and learning spaces.
• Stay on top of trends in IT audio visual and hardware technology.


• Manage Business and Academic Partnerships:
• Work with schools and departments collaboratively to design support arrangements that support education and business.
• Collaborate with different business units to identify value add opportunities, be a strategic partner and align to organizational goals.


• Managerial and Leadership:
• Lead employees through a performance management and development process that provides context and framework to encourage employee contribution. This process includes goal setting, feedback, and performance development planning.
• Plan appropriate staffing levels by selecting, hiring, and training suitable candidates.
• Connect the strategic vision for the campus to the day-to-day operations by assigning projects to teams that create strategic alignment.
• Ensure there is adequate training and succession planning within the team, including the development of supervisors.
• Collaborate with other managers to further the mission of SAIT.
• Conduct workforce planning, recruit and maintain a talent pool for future growth.


• Reporting and Metrics:
• Use tools such as ITSM or Tableau to maintain dashboards of metrics.
• Align metrics to established service level agreements and report on them regularly to senior management and other departments.
• Plan annual spending on computer hardware, staff resourcing, and supplies.
• Contribute to the annual budgeting process and capital planning and its regular reviews.

Qualifications & Experience

• Minimum Required:
• Degree in technology, business or education
• Formal business training credential
• Demonstrated leadership experience
• Minimum 5+ years of technical experience
• Proven leadership skills and ability to motivate and direct technical support staff
• Experience with IT Service Management Software and Ticketing Systems
• Experience in managing Service Desk incidents and requests
• Experience in developing and implementing IT best practices, policies, and processes
• Ability to respond quickly and prioritize effectively under high levels of support requests
• Ability to communicate with users effectively in general and under pressure
• General technical knowledge and troubleshooting skills on computer software, hardware, and other educational technology
• Strong written and verbal communication skills
• Excellent organizational and time management skills
• A Class 5 driver’s license with less than 6 demerits


• Preferred:
• Advanced degree in a relevant field
• Project Management Professional (PMP) certification or training
• Organizational Change Management (OCM) training, such as ProSci
• Business Relationship Management (BRM) training or certification
• At least 5 years of experience in higher education
• Knowledge of Project Management Institute (PMI) methodologies and standards
• Exposure to a variety of software applications used in trades
• Experience with audiovisual (AV) and/or computer technologies
• Experience in leading a Request for Proposal (RFP) or other procurement processes
• Other relevant certifications, such as Business Model Innovation (BMI) or IT Infrastructure Library (ITIL)

Job Classification: MANAGER - M1100
Salary Range: $100,000.00 - $110,000.00
Hours Per Week: 37.5
Posting Closing Date: February 4, 2024
View a summary of our benefits and perks for salaried employees
A flexible Hybrid work model can be offered for this role in accordance with SAIT guidelines
About SAIT
 
SAIT is a global leader in applied education. Named one of Alberta’s Top Employers , we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
 
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
 
Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about EDI at SAIT .
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
 
SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.
 
Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.
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