This position is a part of the Non-Academic Staff Association (NASA).
This recurring term (mid-August to mid-May annually) position offers a pro-rated salary (37,818.99 - 51,364.89 per annum) and a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits .
Location - Augustana Library is located in Camrose, AB.
Position
The University of Alberta Library seeks a recurring term (full-time from mid-August to mid-May every year) Information Services Specialist with a strong customer service orientation for the Augustana Library. Hours of work may include evening and weekend shifts. Augustana Library is located in Camrose, AB.
Augustana Library offers an integrated service desk model for providing reference and information services, circulation/borrower services, and technology support services. The Library operates in a highly electronic environment with collections and services in support of the research, teaching and information needs of the Augustana Faculty. Reporting to the Head, Information Services & User Engagement (IS-UE), the Information Services Specialist is part of a dynamic and collaborative IS-UE team, whose mission is to find solutions for library users, while contributing to the provision of welcoming services. The Information Services Specialist works to collaborate effectively with people of diverse cultures, and with varying levels of comfort with the academic setting.
Duties:
- Provides reference and information services to students, faculty and the general public, at a service point, either in person or using electronic reference software (chat/text), e-mail or the telephone.
- Provides circulation/borrower services, including charging out and renewal of library materials, and uses the online circulation module of the integrated library system to provide client account services; interprets and applies policies accurately and consistently; contributes to the updating and writing of policies and procedures
- Assists users in discovery: finds information using current and emerging library discovery systems and print research tools; provides point-of-need instruction.
- Provides support for a range of e-book and database platforms and accurately advises library users on access privileges
- Assists clients with technology-related questions and problems, including troubleshooting hardware/software problems and initiating a course of action to provide solutions.
- Applies policies and follows procedures that contribute to the security and safety of the library facility; opens/closes the Library
- Participates in the development and implementation of services and operations, including special projects
Qualifications:
- Two years post-secondary education (diploma and/or degree) required; a Library and Information Technology Diploma is strongly preferred.
- Minimum of two years related customer service experience in providing information services in a library.
- Familiarity and comfort with desktop software (i.e. MS Office, Google Workspace), Internet and database search techniques, and demonstrated aptitude for working in an electronic environment required.
- Familiarity with SirsiDynix Symphony, NEOS catalogue and other discipline-related electronic and print resources is desirable.
The successful candidate will have:
- Strong customer service, communication and organization skills
- A positive, enthusiastic attitude, a proactive approach to work and the ability to adapt quickly to changing priorities and environments
- Ability to work both independently and collegially in a team environment
- Ability to continually learn and share knowledge with staff and users
- Demonstrated commitment to professional development
When applying, please include your cover letter and resume in one document.
Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
Similar Positions
-
Library Assistant, Harvard University, United States, about 13 hours ago
26-Apr-2024 Faculty of Arts and Sciences 65693BR Job Summary The Library Assistant (50% FTE) supports fundamental library operations. Work areas include Acquisitions (resource ordering and receivi...
-
Electronic Resources Specialist, University of Pittsburgh, United States, about 1 hour ago
Electronic Resources Specialist Technical Services - Pennsylvania-Pittsburgh - (24003477) This position is responsible for the coordination, configuration, and administration of the institution's ...
-
Library Specialist, User Services Emory Libraries, Emory University, United States, 1 day ago
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contri...
-
Interlibrary Loan (Ill) Student Assistant, University of Houston - Downtown, United States, about 18 hours ago
Interlibrary Loan (ILL) Student Assistant - (STU001830) Interlibrary Loan (ILL)Student Assistant Department Name:D0025 Library Description The Interlibrary Loan (ILL) Student Assistant performs da...
-
Library Assistant, Maynooth University, Ireland, about 17 hours ago
The Role Maynooth University is committed to a strategy in which the primary University goals of excellent research and scholarship and outstanding education are interlinked and equally valued. We...
-
Reference, Collections, And Instruction Librarian For Molecular And Cellular Biology, Harvard University, United States, 16 days ago
11-Apr-2024 Harvard College Library 65563BR Job Summary Although this position will remain posted until filled, applicants are strongly encouraged to apply by end of day on May 17, 2024. Join Harv...