Front of House Attendant

Staff - Union

Job Category
CUPE 2950

Job Profile
CUPE 2950 Hourly - Front of House Attendant

Job Title
Front of House Attendant

Department
FOH & TIX Support | Chan Centre for the Performing Arts

Compensation Range
$20.18 - $20.18 CAD Hourly

Posting End Date
May 16, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

There are 5 vacancies in this post

Job Description Summary
The Customer Services department of the Chan Centre for the Performing Arts is looking for motivated, well-presented, efficient, customer service-oriented Front of House Attendants to work concerts, plays, receptions, galas, and conferences.
Organizational Status
Reports to Front of House Captains.
Work Performed
The position performs a variety of duties during performances and events including ticket-taking, ushering, coatchecking, bartending and responding to the needs of patrons and clients as they occur.
Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours). Shift start times can be in the morning, afternoon or evening.
Consequence of Error/Judgement
Errors could have serious impact on relations with users and patrons and negatively effect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in dissatisfied patrons and/or safety issues. Errors in handling of cash could result in shrinkage.
Supervision Received
Works under direct supervision of Front of House Captain and under general supervision of the Coordinators. New or unusual problems are referred to the Front of House Captain.
Supervision Given
None.
Preferred Qualifications
Theatre/Concert Hall experience. Experience in high-volume establishments. Ability to communicate effectively verbally and in writing.Ability to deal with a diversity of people in a calm, courteous, and effective manner.Ability to provide quality service to customers in a courteous, patient manner.Ability to exercise tact, diplomacy and discretion in dealing with patrons.Ability to cover flexible shift times. Must be able to work irregular hours and respond to on-call demands including evenings and weekends.Physical ability to perform the duties of the job (e.g. standing for long periods. Serving It Right responsible beverage service certificate would be an asset.Level 1 First-Aid certification would be an asset.