Director, Business Continuous Improvements

This position is excluded from the bargaining unit.

In accordance with the Handbook of Terms and Conditions of Employment for Management and Professional Staff (Excluded) , this full-time continuing position offers a comprehensive benefits package found at Faculty & Staff Benefits  and annual salary range which will be commensurate with qualifications.

Location - North Campus Edmonton. This role is in-person.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Working for the Department/Faculty 

Campus Services is a department within Facilities and Operations. The various operations within Campus Services serve the university community and visitors. Each unit is expected to operate in a financially sustainable means while contributing financially to the University.

Campus Services units include:

• Bookstore
• Conference Services (North Campus and Augustana)
• Dining Services (North Campus, Campus Saint Jean, and Augustana)
• Leasing Services (HUB Mall)
• Glen Sather Sports Medicine Clinic
• ONEcard (All campuses)
• Parking Services (All campuses)
• Pharmacy
• Residences Occupancy, Life, Education and Services (North Campus, Campus Saint Jean and Augustana)
• Technology Training Centre

Position 

Reporting to the Associate Vice-President, Campus Services, the Director, Business Continuous Improvements is accountable at an executive level for all aspects of finance analysis, IT, and process/data analysis for Campus Services, and provides direct support to three distinct lines of business with a consolidated annual operating budget exceeding $90 million.

The incumbent provides direction and oversight in four areas:

• Business Intelligence Management (Hardware)
• This team provides support to all areas within Campus Services to support, repair and replace all technology hardware that supports Campus Service business units, including but not limited to access control, parking payment machines, and point of sale machines.
• Business Intelligence Management (Software)
• The BIM Software team provides support to implement and maintain software systems that are unique to Campus Service business units, including but not limited to the occupancy management system, ONEcard systems (laundry, printing, etc), retail systems, parking applications, etc.
• Financial Analysis and Reporting
• This work is intended to support the decision making of the business units with sound analysis of budgets and forecasts. It also leads Campus Services’ financial reporting to the Central Finance team.
• It ensures that Campus Services' budgets, forecasts and multi-year fiscal plans are managed in a highly effective manner, and interacts closely with senior Campus Services personnel on a regular basis
• ONEcard Program
• The ONEcard Program provides an official identification credential ID to all persons who have a relationship to the campus. The ONEcard Office is the University’s single point of identity validation serving as a trusted authority for the University’s identity management requirements including but not limited to access control to spaces and services. The ONEcard program also serves as a financial transaction system for purchases of goods and services both internal and external as well as on and off campus.

In addition to these specific areas, the role oversees the Strategic Initiatives Officer (SIO). The SIO provides critical analysis to all of the revenue generating areas around organizational structure, and process mapping. They also are responsible for the strategic planning work across the department and the development of an annual operation plan.

The Director also works closely with senior personnel within central University Services and Finance.

The Director has five direct reports with 16 subreports. The Director is a key member of the Campus Services leadership group and the Director holds responsibility jointly with other Campus Services’ Directors for strategic vision and direction, policy making, and delivery of Campus Services objectives.

Minimum Qualifications

• University degree in a related field, such as business administration or commerce
• Demonstrated expertise in strategic planning and decision analysis
• Sound understanding of best practices in Information Systems
• Demonstrated ability in leading change initiatives
• Experience in a client-oriented environment
• Entrepreneurially focused and able to achieve bottom line results
• Extensive understanding of business administration, financial management, and retail operations
• High-level understanding of accounting practices and risk management
• Decisive and results-oriented

Preferred Qualifications 

• Several years of related experience, private industry experience is an asset
• Proven ability to work effectively within a team
• Excellent oral and written communication skills
• Excellent analytical and organizational skills
• Experience working independently within a large institutional environment and demonstration of effective collaboration with a variety of individuals and groups
• Proven ability to work collaboratively with team members from other areas of expertise, and with senior administrators in a variety of organizations
• Ability to determine when to delegate issues, when to handle them personally, and at what point they need the attention of the Associate Vice-President

This position will remain open until filled however review of applications will commence on January 2, 2024 and interviews may be scheduled for the middle of January. 

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.