Audio Visual Technician

Royal Roads University is located on the traditional lands of the Lekwungen-speaking Peoples, the Songhees and Esquimalt Nations. This land has been part of the fabric of the life of Indigenous communities long before Hatley Castle was built, and it will be long into the future. It is with gratitude that we now learn and work here, where the past, present and future of Indigenous and non-Indigenous students, faculty and staff come together. Located in one of Canada’s most beautiful National Historic Sites, RRU is just minutes from downtown Victoria, British Columbia and is surrounded by old growth forest and awe-inspiring ocean and mountain views. RRU is a special-purpose university that delivers high-quality applied and professional programs. Established by the provincial government in 1995 through the Royal Roads University Act, RRU was created with a unique mandate and governance structure to respond to the labour market needs of British Columbia. RRU has over 34,000 alumni in 92 countries. With a reputation for innovation, RRU is a leader in the delivery of blended learning programs, which combine intensive residency experiences with online course work.
Requisition #
T0147.1
Job Title
Audio Visual Technician
Division Department
Royal Roads University -> Office of the Vice-President, Academic & Provost -> Student & Academic Services -> Centre for Teaching and Educational Technologies -> Media Support Services
Recruitment Type
Regular Full Time
Category
CTET
# of Hires Needed
1
Closing Date
4/29/2024
Job Description

Reporting to the Manager, Media Support Services, the Audio Visual Technician provides day-to-day operational services which include support, guidance and technical training to staff, faculty and students in the use of audio visual equipment and technology systems in all learning spaces on campus.

The Audio Visual Technician provides external clients with technical service, support, consultation, and hands-on training when required, using RRU facilities and front-line technical service and support of audio visual equipment for various high-profile internal and external RRU events.

The Audio Visual Technician provides ongoing operational services, including audio-visual equipment and technology systems maintenance, upgrades and inventory.

Job Requirements

• Diploma in cross-disciplinary multi-media, audio visual technologies and processes
• Minimum two years of experience preferably in an institutional setting and/or an equivalent combination of education, training and experience.
• Excellent working knowledge of the use of a wide variety of professional audio and video equipment, software and processes.
• Technical experience with managing high profile events (Convocation ceremonies, special holiday events (Remembrance Day, NIPD), Guest speakers on campus, etc.
• The ability to provide effective instruction, guidance and training in the use of audio visual equipment to faculty, staff and students.
• Strong customer service skills. Uses effective means of communication as a front-line contact, providing assistance and support via phone, e-mail, Teams or in person, for internal and external clients.
• Must have a solid knowledge of Microsoft Office, Adobe Creative Suite products (Audio Audition or equivalent), and other professional production and presentation software.
• Strong organizational skills including scheduling, problem solving and project planning.
• Competency on both PC and Mac platforms is required.

Communication and Teamwork

• Positive and professional manner in relations with all campus stakeholders and external clients, in order to support RRU’s objectives of excellence in customer service. 
• Interpersonal skills to identify, troubleshoot and solve immediate or long-term client problems/issues.
• A synergistic team approach and willingly shares personal experience, knowledge, skills and information with coworkers and colleagues.
• Provides a professional, courteous and respectful approach to maintaining positive relationships and a harmonious work environment.
• Excellent communication and public relations skills maintaining excellent working relationships of coworkers, stakeholders and external clients.
• Organizational skills to work independently under tight deadlines and pressure while managing multiple tasks.

Additional Information
This is a regular, full-time position working 37.5 hours per week from Wednesday to Sunday. This position has been evaluated at ADM-C with a salary range of $55,202 (minimum) to $64,846 (midpoint) to $74,490 (maximum) per annum. Employment offers will normally be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity. The University is pleased to offer a comprehensive benefits package. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.
While Royal Roads University values all applications we receive, only those candidates shortlisted for further consideration will be contacted. Please note that all qualified candidates are encouraged to apply. However, you will need to be legally eligible to work in Canada for the duration of the employment contract. If you require any form of accommodation throughout the recruitment process, please contact us directly at [email protected] attention: Lorisha Bühler or 250-391-2600 extension 4408 so we can offer you individualized assistance and ensure equity in our recruitment and hiring process. ALL COMPETITIONS WILL CLOSE AT 10.00 P.M. ON THE DATE OF CLOSING