Audio Visual Specialist

Date Posted: 03/13/2024
Req ID: 36531
Faculty/Division: Temerty Faculty of Medicine
Department: MedIT
Campus: University of Toronto Mississauga (UTM)
Position Number: 00036431

Description:

About us:

Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.

Your opportunity:

MedIT provides information technology support for the Temerty Faculty of Medicine. Our mission is to partner and collaborate with clients, University, and third parties to determine value based, sustainable technology solutions that enable the Faculty to achieve its academic mission.

As Audio-Visual Specialist, you will play a critical role in assessing and integrating high quality audio-visual solutions and service support to students, faculty, and staff. In close collaboration with the Temerty Medicine’s MedIT team across campuses, you will serve as the first point of contact for technical enquiries and solutions, you will be accountable for the technical quality of events and participate in the practical training and support of end-users to ensure efficient and effective use of video conferencing and presentation systems. You will draw upon your strong problem-solving skills and technical proficiency to adjust to changing circumstances and to adapt to the latest technologies. Your commitment to achieving successful outcomes will be critical to supporting ongoing initiatives across sites.

Your responsibilities will include:

• Setting-up and maintaining audio/visual systems, troubleshooting and resolving technical issues
• Coordinating and scheduling audio visual requirements for ongoing lectures and events
• Coordinating the booking and delivery of classroom audio-visual equipment with contacts
• Conducting needs assessments to determine end-user technical requirements
• Implementing plans and process improvements for project activities
• Testing and analyzing new and upgraded software and hardware
• Evaluating new technologies or new and modified businesses processes to determine enhancement requirements and implementing a rollout plan for new audio-visual technologies
• Liaising with vendors to coordinate services and resolve issue

Essential Qualifications:

• Bachelor's degree in an audio-visual or IT related field, or an acceptable equivalent combination of education and experience
• Minimum three years of experience working in a university or healthcare environment supporting IT solutions
• Demonstrated experience with coordinating and scheduling audio visual requirements for lectures and events
• Demonstrated experience supporting existing IP videoconferencing and digital media streaming technologies, as well as web-based collaboration and conference technologies
• Experience with both PC-based and dedicated videoconferencing, audio-visual, collaboration, and presentation technologies
• In-depth and demonstrated knowledge with AV technology and ability to keep abreast of developments in AV technology, with a strong emphasis on user experience
• Experience conducting needs assessments and evaluating new technologies for recommendation
• Proficiency with industry-standard AV technologies, including videoconferencing and web streaming products, gatekeepers, gateways, MCUs, firewall traversal tools, networking and standard communication protocols (like H.323, SIP, and H.264protocols)
• Comprehensive knowledge of integration AV control systems and Ethernet networking, TCP/IP controls
• Strong knowledge of Windows and Mac operating systems
• Proficiency in media formats, such as MPEG, QuickTime, AVI and Windows Media, digital media recording and editing tools (i.e. Camtasia, Adobe Premiere, and Final Cut), and Learning Management Systems
• Excellent interpersonal and communication (oral and written) skills
• Superior organizational and analytical/diagnostic skills
• Must be self-motivated, results oriented, a quick learner with a strong customer service focus and impeccable attention to detail
• Works effectively both independently and as part of a team

To be successful in this role you will be:

• Communicator
• Goal oriented
• Intuitive
• Organized
• Problem solver

Closing Date: 03/28/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $69,455 with an annual step progression to a maximum of $88,819. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Sharon Hung

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.