Audio Visual Specialist

Staff - Non Union

Job Category
M&P - AAPS

Job Profile
AAPS Salaried - Information Systems and Technology, Level C

Job Title
Audio Visual Specialist

Department
UBC IT | Audio Visual Support | Advanced Support & Integration

Compensation Range
$6,551.00 - $9,418.83 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date
March 12, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Description Summary
The Audio Visual Specialist consults with users and provides technical advice and support on the use and integration of learning technologies for teaching and learning environments including creating, producing and distributing multimedia projects.
This position specializes in the implementation and integration of AV related technologies and systems for teaching and learning environments, meeting rooms, video conference systems and digital signage.
The AV Specialist also supervises an integration crew and is responsible for the successful implementation of AV systems to support UBC s communication requirements. The position also consults with the AV Project Managers, AV Coordinators, design and electrical consultants, trades people, construction managers, Architects, project stakeholders and various users providing technical expertise in the implementation and integration of AV technology and systems to the UBC campus.
This position requires moving and lifting a wide assortment of equipment and integration tools, and may be required to work outside of regular business hours as necessary to meet implementation timelines and/or room and user schedules.
Organizational Status
The AV Specialist reports to the AV Projects Manager, while also working closely with all staff with-in UBC IT Audio Visual, and other departments and units on campus. The role will receive instruction from (and report back to on a daily basis) the UBC IT AV Project Managers and the Team Lead for AV Projects.
Work Performed
Specific Duties:
- Leads the implementation and integration of complex AV systems, video conference and digital signage.
- Consults with Project Managers and the design team to provide input into the design, and develop recommendations and criteria for system requirements.
-- Consults and coordinates with General Contractors and Construction Managers on larger projects, to efficiently plan AV installation activities into the overall project schedule
Develops project integration guidelines for Project Managers, installers and external integration companies.
- Addresses and provides resolution to issues related to academic requests and in the set up or operation of AV technology.
- Consults with internal and external clients, vendors and manufacturers on infrastructure development projects in planning and in minimizing project risks.
- Oversee integration of AV with other building systems, consult with and coordinate with other trades such as electrical and network data specialists to ensure appropriate infrastructure is in place to support integration.
- Provides advice to the UBC IT AV Project Managers with regards to ongoing AV project progress, and makes recommendations on possible solutions to problems and conflicts
- Provides advice to the UBC IT AV Project Managers with regards to labour resource allocations and manpower budgets for AV system installations
- Manages relationships with clients to ensure that projects are meeting requirements from start to completion.
- Delivers training and orientation to clients and conduct testing and commissioning of systems and documentation upon project completion.
- Manages and provides technical support in areas of AV systems, video conference and digital signage.
- Provides input into the design of complex AV systems, video conference and digital signage.
- Implements protocols and procedures to better enable the integration of AV and IT technology.
- Ensures all equipment is operational and data connections and resources are active and accessible
- Participates in preventive and corrective maintenance and system upgrades.
- Acts as liaison with other AV and IT technical personnel within UBC.
- Develops and reviews documentation and training material.
- Coordinates day-to-day operational duties and project-based work of the integration crew.
- Determines resource requirements for projects including but not limited to, staffing, support and equipment.
- Researches and tests, application of updates, applications and fixes for AV related systems.
- Assists with the preparation of user and technical documentation and procedure guidelines.
Core Duties:
- Consults with users to determine audio visual needs.
- Researches emerging technologies and analyzes options.
- Makes recommendations on the use of the appropriate audio visual services and products and the purchase of related hardware, software and network equipment.
- Creates, produces and distributes multimedia projects.
- Conducts instructional workshops and/or training for users such as support personnel, faculty, teaching assistants, graduate and undergraduate students.
- Provides technical support and troubleshooting in the use of AV products and services and may mentor or assist other AV technicians.
- Promotes and encourages the use of technology to support teaching and learning goals.
- Writes and maintains documentation in accordance with prescribed standards.
- Installs and maintains software on servers, networks and related AV software and hardware
- Serves on project teams as a subject matter expert for AV products and services.
- Ensures AV services provided by vendors meet design specifications for new facilities.
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Performs other related duties as required.
Consequence of Error/Judgement
Information Technology plays a key role in enabling the University to achieve its goal of becoming one of the world s leading universities. The AV Specialist plays a significant role in the implementation of AV technology, video conference and digital signage systems. Should these projects not be completed successfully, this would compromise the University s ability to achieve its strategic goals and vision. Inability of systems to support the University s needs could seriously compromise daily business and activities at the University. This position must assume responsibility for project implementation decisions that could cost the University both monetarily and in the form of systemdowntime. This position must be able to foresee potential problems before they occur and take corrective action.
Supervision Received
Works with latitude within general policies and an administrative framework. Work is reviewed in terms of achievement of overall and long-term project objectives.
Supervision Given
The position supervises the AV integration crew/s. However, position is responsible for explaining procedures to all the resource people and stakeholders involved. Provides direction and guidance to AV integration crew/s to make sure the projects are completed as assigned. Monitors and documents the progress of projects as assigned and coordinates activities to ensure that deadlines and quality controls set forth are met.
Minimum Qualifications
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Undergraduate degree in a relevant discipline.Formal training in audio-visual service (i.e. industry training, seminars, associated credentials, such as Cisco, Biamp and Creston Certification).Minimum of three years experience or the equivalent combination of education and experience.Experience supporting Windows OS, Macintosh OS and associated applications. Experience in the implementation and integration of complex Audio Visual systems.
Demonstrated ongoing career development through active and self-motivated professional development in the field of project management
Experience in the role of Lead Integrator managing the implementation of AV systems and processes.
Proven track record of completion of successful projects
Experience in operation budgeting and risk management In depth Knowledge of Audio Visual application development and implementation best practices, rules of thumb , and benchmarks
Understanding of key trends and players in the Audio Visual industry, particularly with respect to, digital systems, videoconferencing systems and digital media applications
Excellent knowledge of Audio Visual and IT communications concepts, infrastructure and connectivity
Knowledge and good understanding of construction site safety and procedures
Effective leadership, negotiation and team-building skills
Exceptional organization skills
Ability to mentor and coach staff, and act as a resource
Ability to exercise tact and discretion
Strong interpersonal skills with the ability to resolve conflict at all levels
Ability to effectively facilitate groups to achieve appropriate outcome
Ability to develop and deliver effective presentations, product demonstrations and orientations
Ability to develop and maintain cooperative and productive working relationships with clients, and potential clients, tradespeople and vendors
Ability to effectively manage multiple tasks and priorities and work in a fast-paced environmentCollaboration - Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal. Engages the right people within and beyond organizational boundaries, by matching individual capabilities and skills to the team s goals. Works with a wide range of teams and readily shares lessons learned and credit for team accomplishments.
Communication for Results - Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.
Problem Solving - Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.
Accountability - Sets enhanced objectives for self and others. Monitors performance trends and identifies opportunities to improve standards. Provides regular feedback and suggests alternative approaches necessary to ensure that organizational objectives and superior standards are achieved. Delegates responsibility and reallocates resources as needed to ensure that priorities are met for initiatives within area of responsibility.
Analytical Thinking - Determines criteria for assessing issues and opportunities. Establishes clear goals and priorities needed to assess performance. Identifies relationships and linkages between different information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Establishes clear goals and priorities. Anticipates potential problems and develops solutions needed to resolve them. Systemically analyzes relationships between apparently independent problems and issues. Reviews and cross-reviews reports. Identifies trends as well as isolated events. Translates analytical reports into management presentations, and provides guidance to resolve issues. Anticipates the possible outcome of potential solutions. Identifies areas of significant concern or opportunity. Probes and initiates research to identify critical problems.
Information Systems Knowledge - Identifies means of integrating technical support requirements with enterprise processes and strategies. Identifies technological opportunities to meet client needs. Creates information system solutions to meet the needs of business stakeholders. Partners with appropriate technical consultants, experts, and managers to resolves complex problems across all IT solutions.