Administrative Assistant

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

MRU Injury & Prevention Clinic is an inter-disciplinary prevention and rehabilitation injury clinic located in Wellness Services at Mount Royal University. The MRU clinic shares space with MRU Varsity Athletics and the Dept. of Physical Education.   Our team includes independent health care practitioners that offer specialized services including chiropractic, athletic therapy, massage therapy, physiotherapy, custom orthotics and Sports Medicine.  The clinic sees over 12,000 patient visits per year. The MRU Injury & Prevention Clinic offers services to MRU students, employees and members of the public. 

The MRU Injury & Prevention Clinic requires a dynamic, highly skilled and motivated member of the administrative team who possesses experience working in an inter-disciplinary rehabilitation clinic.

This is a part-time permanent position working 30 hours per week; Monday to Friday 8:30am to 3:00pm.

Customer & Practitioner Services

• Greets new & returning patients when attending an apt with clinic practitioners.
• Receives phone calls from patients and responds to specific inquiries.
• Bills & takes payment transactions from patients for the provision of services (refer to Cash Handling Policy)
• Submits direct billing for patients with third party insurance providers
• Interacts with Electronic Health Record to adjust patient profiles, practitioner schedules and scanning of supporting patient medical documents.
• Supports the administrative support of the independent contractors, Varsity therapists and Sports Medicine physicians. Tasks may include; fax requests, schedule changes etc.
• Enter license plate # into Hotspot when required.

Third-Party Administration

• Oversees and tracks the administration of Third-Party insurance claims & billing for services.
• Timely communication with third party insurance providers, patients and practitioners on the status of claims.
• Receives Third-Party requests for treatment notes and other medico-legal documents. Is required to follow FOIP and the Health Information Act (HIA) guidelines. This task involves document collection, practitioner coordination for vetted of the requested documents, Third-Party invoicing and the receiving of payments
• Sports Medicine Physician Billings

Financial and Other Tasks

• Cross-trained in the day-to-day financial tasks and may perform these tasks as required when the Lead Administrator is absent due to illness or planned holidays.  This does not include tasks during the Lead Administrator’s inactive period.  
• Provides task specific training for new employees
• Other tasks as assigned to maintain the operations of the clinic.

• Postsecondary education or equivalent
• A minimum of 6 - 12 months of work experience as an administrative professional in an inter-disciplinary clinic environment
• High level of customer service, communication and organizational skills
• Demonstrate problem solving, flexibility and critical thinking skills; attention to detail and accuracy and able to work in high patient volume environment.
• Experience with a web-based practice management software such as JANE.APP is an asset
• Experience with digital marketing & promotion is an asset

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. 

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. 

Our campus offers the convenience of a medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.

Salary:                            $23.39 - $29.58 per hour

Closing Date:                 March 29, 2024

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).

Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus.  Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at http://www.cic.gc.ca/english/study/index.asp .