WIL Administration Officer (GUSS)

•    Administrative Services Officer, commencing as soon as possible.
•    Hybrid ways of working
•    Based at the Melbourne CBD Campus 

About RMIT

RMIT offers life-changing experiences for our students, and helps shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Integrity. Courage. Passion. Impact. Inclusion.

About the College of Design & Social Context

RMIT’s College of Design & Social Context brings together creative and practical study in the fields of design, technology and society. Comprised of nine schools, the College encompasses a wide variety of disciplines of the built environment, education, media & communication, global & social studies and across all fields of art and design. It is this breadth of expertise and the shared commitment to addressing the most urgent challenges and opportunities of our time through interdisciplinary collaboration that gives the College its unique identity. 

Our work makes substantive contributions to sustainability and regenerative futures, global and social justice agendas and exploring the nexus of technology and the human experience. We seek to deepen our understanding and offer possible paths forward for society by addressing these issues with imagination, rigour, and practicality. We do this through excellence in education and research that is future-focused, industry-connected and community engaged.

For more information see www.rmit.edu.au/dsc

About the position

The Work Integrated Learning (WIL) administration officer shares responsibility for supporting first class field education and experiences for GUSS students across all programs, modes and locations. The incumbent will provide timely and accurate information, advice and service to both internal and external clients of the School of Global, Urban and Social Studies.

The incumbent will have close working relationships with the Associate Deans, Program Managers, professional and academic staff.

About You

As a Work Integrated Learning (WIL) administration officer, your work would be centered around data management including cross checking records in InPlace, CRM and using our Smartsheets. You may also be required to engage with students through enquiry handling and select WIL academics within the School.

Key Responsibilities

•    Provide administrative support to the full range of student work integrated learning options available to GUSS students across all programs, models and locations.
•    Maintain WIL data by accurately recording student activity in required systems and ensure workplace compliance requirements are met by participants.
•    Participate as an effective and flexible member of the team and contribute to a culture of collaboration and continuous improvement through assisting with streamlining processes, communication lines and support services, and participating in key RMIT forums as required;
•    Prepare a range of written communications that may require interpretation and advice on issues relating to University Policy and Procedure when it comes to WIL, referring more complex matters onto more senior members of the team as required.
•    Actively participate in School’s continuous improvement processes, identifying opportunities for improvement, providing feedback to relevant areas and contributing to the streamlining of academic service processes, communication lines and support services.
•    Maintain effective working relationships with all relevant stakeholders; use effective and appropriate communication in dealing with internal and external contacts.
 

Key Selection Criteria

1. Experience in working accurately with detailed information and providing high-level administrative support in a WIL and/or mobility environment within a university or similar large and complex organisation.

2. Demonstrated experience and expertise in the provision of quality customer service, including sound     knowledge and consistent application of relevant. University policy and procedures and the ability to appropriate provide advice.

3. Well-developed interpersonal and problem-solving skills, with the ability to take the initiative in identifying and pursuing opportunities to improve existing practices and services.

4. Ability to build and maintain effective and productive relationships with a wide range of groups, both internal and external to the University.

5. Demonstrated high level of computer literacy including: word processing; presentation software; email; internet and electronic document management applications.

6.Proven ability to work effectively as a flexible team member committed to achieving own and work team goals and priorities, and to continuous improvement.

7. Ability to prioritise tasks and meet deadlines in a demanding environment.

Knowledge and understanding of the tertiary education sector.

Qualifications

A tertiary qualification in office practice or office management, and/or significant practical experience in an administrative role in a tertiary institution.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

To Apply

Please submit your CV, covering letter and a separate document addressing the key selection criteria by clicking on the ‘Apply’ link below. Please save as a PDF titled with your full name and JR29746, eg. John Smith CV JR29746.

Bring Your Whole Self to Work

We are better for our diversity . When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences, and build a sense of belonging in our team and beyond.

RMIT has a strong dhumbali (commitment) to the employment, development, and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at [email protected] telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

We are a Circle Back Initiative Employer – we commit to responding to every applicant.

Applications Close:
14 Apr 2024 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.