Team Lead, Student Records

Apply now Job no:523492
Work type:full time
Location:Sydney, NSW
Categories:Student Services

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Student Records provides effective day-to-day administrative support within the Student Lifecycle team to ensure all services are provided efficiently to meet the operating needs of the Registrar & Student Services Unit (RASS) within the Division of the Deputy Vice Chancellor Education & Student Experience.

About the role

• Employment type: Full-time (35 hours per week)
• Duration: 8-month fixed term contract
• Remuneration: from $106K plus 17% superannuation

The Team Leader, Student Records takes an active role in the successful delivery of specialist business processes related to all aspects of a student’s academic record including the management of academic standing and the Re-enrolment Appeal Committees.

In your work as the Team Leader, Student Records you are expected to have a broad range of knowledge and expertise across all matters relating to student records and will be expected to provide expert advice and support, manage complex issues relating to the management of student records and results, undertake processing and where appropriate, supervise staff.

You will report to the Manager, Student Records and assist with the supervision of 9 Administrative Officers.

Skills & Experience

You will have a relevant tertiary qualification or equivalent level of knowledge and experience within Higher Education student services alongside:

• Highly proficient computer literacy with experience in using a student records management system.
• Demonstrated ability to supervise, influence and guide staff.
• Proven ability in interpreting and applying UNSW policy and procedures.
• Excellent time management and organisational skills, and the ability to work well under pressure and manage multiple tasks with competing deadlines.
• Proven ability to exercise initiative, think strategically and creatively, and adopt an active approach to problem-solving.
• Proven experience in effectively managing difficult situations, including the escalation of stakeholder complaints.
• Highly advanced interpersonal, written and oral communication skills, with the ability to liaise at all levels and with people from diverse backgrounds and cultures.

For further information on the role & responsibilities, please refer to the position description.

How to Apply:

Make each day matter with a meaningful career at UNSW. Submit your application online before Tuesday 2nd April at 11:55pm. Please include a cover letter as part of your application. A copy of the Position Description can be found on JOBS@UNSW. 

Job enquiry contact: 

Anabel Wason – Talent Acquisition Consultant

E: [email protected]

(applications to the address cannot be accepted, please apply online)

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.

Advertised:22 Mar 2024 AUS Eastern Daylight Time
Applications close:02 Apr 2024 AUS Eastern Daylight Time