Systems Administrator

Classification: ANU Officer Level 5/6 (Information Technology)
Salary package: $79,334 to $93,211 per annum plus 17% Superannuation
Terms: Full time, Continuing
Location: Acton, Canberra. ACT
Requirements of the role: The role is based primarily from the ANU Acton campus.

About us:
ANU Advancement provides leadership and support across the University in developing meaningful and sustainable relationships with ANU alumni, donors, and the broader community, securing long-term philanthropic investment and ensuring the strong management of existing philanthropic funds and accountability to the university’s donors. This is achieved through directing activity exclusively towards supporting, amplifying, and propelling the University’s vision, mission, and strategic objectives, in service to its ever-changing priorities and areas of greatest need. ANU Advancement's mission is to build meaningful and enduring connections with our community and pair the passions of generous people with the outstanding work of our University.

About the role:
We are seeking an experienced and dedicated Systems Administrator to join our dynamic Systems, Data and Intelligence team. The successful candidate will be responsible for maintaining and supporting the Advancement Customer Relationship Management (CRM) system, ensuring optimal availability, system and data security, and overseeing software maintenance and upgrades. A critical component of this role involves developing and implementing user support and system training programs in collaboration with team members.

Working closely with Advancement colleagues, partners, and service providers, you will play a pivotal role in advancing the University's philanthropic mission by overseeing the Advancement CRM system, utilised by more than 150 users.

What We're Looking For:
To excel in this role, you'll need a degree in a relevant field or equivalent qualifications, along with a solid foundation in supporting and managing CRMs or comparable enterprise systems. Your excellent interpersonal and communication skills will be crucial, allowing you to build and maintain strong working relationships and engage stakeholders effectively. Your problem-solving prowess, attention to detail, and ability to balance multiple tasks will set you apart. If you have a passion for technology, a dedication to delivering excellent service, and a desire to contribute to ANU's mission, we want to hear from you!

Why you will love working at the ANU:
At ANU, we work hard to create an environment that brings out the best in our people. Below are just a few of the reasons you’ll love working at the ANU. Check out our careers page and website for even more information.

• We offer industry-leading benefits and continuously look for new ways to support our people.
• A healthy work-life balance with a 35-hour full time work week.
• Generous conditions and benefits, including discounted course fees when you study at ANU, 17% superannuation as well as very generous leave entitlements.
• We believe in building careers and creating opportunities – Advancement has a commitment to making significant investment in its people, talent and talent pipelines.
• We support your ongoing growth and development – including funding for professional development, time dedicated to continuing professional development and staff discounts on ANU courses.
• We are committed to fostering a safe, connected, innovative and enabling culture.
• We support your wellbeing through enabling social connections, mental health support, discounts at the on-campus gym, flexibility and family friendly work practices and more.
• We believe in balance – and offer our staff additional paid leave, industry leading paid parental leave, flexible work, family friendly work practices and more.
• Our beautiful campus location has a vibrant atmosphere, great amenities, warm and welcoming community and many green spaces.

For further information about this position, please contact: Simon Watson (Head, Advancement Systems and Business Intelligence) [email protected]
The Australian National University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities at the ANU, visit: https://services.anu.edu.au/human-resources/respect-inclusion/aboriginal-torres-strait-islander-employment .

ANU values diversity and inclusion and believes employment opportunities must not be limited by things such as socio-economic background, race, religion, gender, pronouns or disability. For more information about staff equity at ANU, visit: human-resources-division/equity-and-diversity .

Reasonable adjustments to support applicants through this recruitment process can be made available upon request. Requests for adjustments will be treated with the strictest of confidentiality. 
Application information:
In order to apply for this role, please make sure that you upload the following documents:

• A maximum 2-page response outlining your suitability for the role, specific to the selection criteria
• a current curriculum vitae (CV) which includes the names and contact details of at least two referees (preferably including a current or previous supervisor). If your CV does not include referees, you can complete these online when prompted in the application form.

Applications which do not include a response to the selection criteria will not be considered for the position.

As an Equal Opportunity Employer, reasonable adjustments to support applicants through this recruitment process can be made available upon request. Requests for adjustments will be treated with the strictest of confidentiality.

Please note: the successful applicant is legally required to have appropriate Australian work-rights to live and work in Australia. The successful applicant will also be required to undergo a National Police Check. A formal, written offer of employment will be conditional upon the receipt of satisfactory results.