Student Services Representative (Multiple Positions)

Job no: 0061314, 0031321
Location: Parkville
Role type: Full-time; Continuing (Multiple Positions Available)
Department: Stop 1 - Student and Scholarly Services
Salary: UOM 4 - $73,943 - $78,476 p.a. plus 17% super

• Assist students through their academic journeys, and connect them with essential support services.
• Provide vital information, facilitate enrollment, and scholarships, in a supportive team environment. 
• Brilliant benefits and a flexible work environment! 

About the Roles

Student Services Representative, Contact Centre
Play a pivotal role in our student-centered environment as a Student Services Representative in our Contact Centre. Whether in person, virtually, or over email, you'll be at the forefront of assisting students through various stages of their academic journey. You'll be the go-to resource from providing vital information about fees, administrative processes, and academic documentation to aiding with enrollment, scholarships, and student cards.

Your role will extend beyond administrative tasks; you'll also connect students with essential support services and serve as a primary point of contact for inquiries. As an ambassador for the University of Melbourne and Stop 1, you'll have the chance to make a lasting impact on students' experiences from the start.

StudentServices Representative, In-Person Support
As a Student Services Representative In-Person Support, you'll play a crucial role in a bustling, student-focused environment. You'll be at the forefront of assisting students throughout their academic journey via in-person appointments, concierge or email. From providing essential information about fees, administrative processes, and academic documentation to facilitating enrollment, scholarships, and student card issuance, you'll be the trusted guide.

You'll also collaborate with various teams within Student Services and across the university to ensure students are connected with the support they need from the get-go. As one of the initial points of contact, you'll represent both the University of Melbourne and Stop 1, embodying our commitment to student success.

Who we are looking for
Are you a customer service professional who thrives under pressure? We're on the lookout for passionate individuals who excel in fast-paced, frontline customer service roles. If you love working collaboratively, showing initiative, and adapting to change, you're exactly who we're seeking. Your strong interpersonal communication skills will be key as you navigate challenging situations and deliver top-notch service.

You will also have:

• A tertiary qualification and/or equivalent mix of education and relevant experience.
• Ability to work effectively in a team environment, share information and support colleagues.
• Ability to apply sound judgement, be sensitive to individual circumstances, and maintain a high level of confidentiality.

For further information regarding responsibilities and requirements please refer to the attached PD.

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Stop 1 - Student and Scholarly Services
Stop 1 is the University of Melbourne’s primary student services centre. Our frontline teams provide a range of information, guidance and advice for all coursework students, from general admin and enrolment enquiries, to complex course planning and referrals to specialist services. Services are delivered via online enquiries, over the phone and in person.

We consider our staff to be our greatest asset and the future talent for the University of Melbourne.

Extensive training and support are provided, as well as excellent conditions and benefits.

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn .   

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at [email protected] , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

Student Services Representative, Contact Centre (UOM 4) Position Description:
0031321_Student Services Representative - Contact Centre_PD.pdf

StudentServices Representative, In Person Support (UOM 4) Position Description:
0061314_Student Services Representative - In Person Support_PD.pdf