Student Services Officer

Apply now Job no:523895
Work type:full time
Location:Sydney, NSW
Categories:Student Services

Student Services Officer

• Employment Type: Full Time (35-hour week)
• Duration:  Continuing and Fixed Term Role – 12 months available 
• Remuneration: $82,818- $93,711 (+ 17% superannuation and leave loading)
• Location:  Kensington NSW (Hybrid Flexible Working)

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

Join our vibrant team at the Nucleus: Student Hub, and help us support and enrich the UNSW student journey. As a Student Services Officer, you'll play a pivotal role in ensuring the seamless operation of our Student Services while providing top-tier, program specific support to students—whether in person, online, or over the phone. 

We're seeking a skilled administrator who is dedicated to enhancing the student experience. If you thrive in fast-paced environments and possess a knack for multitasking, organisation, and prioritisation, we want to hear from you

Who You Are:

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and/or student services experience. 

• Demonstrated experience of operating in a customer service environment and providing advice to stakeholders on complex and sensitive matters. 

• Well-developed oral and written communications skills and the ability to liaise effectively with all levels of staff, students, management, and external stakeholders. 

• Demonstrated ability to use initiative and judgement to interpret and accurately advise on administrative policies and procedures to resolve issues for students and staff.

• Proven ability to work accurately and efficiently, and with attention to detail. 

• Demonstrated ability to multi-task, apply a flexible approach to workload, and react positively to unforeseen or unplanned events.

• Proven ability to contribute to a positive team culture, work flexibly in a hot-desk environment and develop and foster networks with staff across the University. 

• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

Special Requirements:

• Requirement to work during the Christmas/New Year period.

• Occasional weekend and after-hours work.

How to Apply:

Please submit your CV and a Cover Letter addressing the Selection Criteria (Who you are above)

Applications close:  Sunday 28 April - Before 11:55pm

Get in Touch:

Georgia Kelso

Talent Acquisition Coordinator

[email protected]

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Advertised:12 Apr 2024 AUS Eastern Standard Time
Applications close:28 Apr 2024 AUS Eastern Standard Time