Student Services Officer

• Salary $71,280 + 11.5% super
• Full time, Fixed term role till April 2025
• Great office location – Melbourne CBD
• We also offer benefits such as salary packaging, purchased leave, discounts on RMIT childcare services, gym membership and an Employee Assistance Program
• Aboriginal and Torres Strait Islander peoples are encouraged to apply.
• This role requires current valid work rights for Australia. 
• Our Values - Passion | Impact | Inclusion | Integrity | Courage | Imagination |

About RMIT Training

RMIT Training provides a range of dynamic English and Foundation Studies pathway programs designed for students to meet the entry requirements for RMIT University and assist them to pursue their life and study goals.

We pride ourselves on delivering real-life, work-ready, practical English skills for the challenges and opportunities our students will take on, in a supportive and structured learning environment.

We offer challenging and rewarding career prospects that enable personal and professional growth, as well as leadership development opportunities.

About the Role

The Student Services Officer is responsible for delivering high quality customer service to our students and stakeholders, including responding to enquires, providing information and performing frontline reception activities.

About You

To be successful in this position you will have:

Essential

• Sound interpersonal, written and spoken communication and customer service skills
• Efficient and effective administrative, time management and organisational skills, including strong attention to detail
• Highly client service focused with experience in customer service roles
• Demonstrated ability to prioritise work and complete tasks within agreed timeframes.
• Responsive to changing needs of the business
• Proven ability to learn new processes and procedures quickly
• Ability to maintain the security of confidential information and records
• Commitment to continuous improvement and best practice principles
• Proficiency in MS Office and previous experience in the use of databases
• Working with Children Clearance

Desirable

• Experience working with internal and external clients of diverse cultural backgrounds
• Ability to communicate in a language other than English
• Previous experience using StudyLink, SAMS and Intrinsiq databases

To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link. For further information about this position, please see Position Description below.

https://www.rmit.edu.au/content/dam/rmit/au/en/careers/position-descriptions/rmit-training/pd-student-services-officer-sept-2022.pdf

For more information:

• Visit our website www.rmittraining.com
• Email HR at [email protected] (PLEASE NOTE that applications will NOT be accepted via this email. To apply, please submit the application via the career’s website) 
• Cover Letter should be addressed to HR.
• Please watch this video on our Employee Value Proposition - https://youtu.be/o3IlQL50PJE

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

https://www.rmit.edu.au/about/our-locations-and-facilities/facilities/safety-security/child-safety

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at [email protected] telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

We are a Circle Back Initiative Employer – we commit to respond to every applicant. 

RMIT Training is a successful provider of a range of education solutions supporting lifelong development goals to students, academics and professionals located in Melbourne and overseas.
Our people are integral to the success of our Company. We are experienced professionals who are committed to providing the highest standard of service and support to our clients and colleagues. At RMIT Training we offer a friendly, supportive and flexible working environment and culture with a range of employee benefits including access to health and wellbeing services and discounts, discounted travel, professional development opportunities and more.

Applications Close:
5 Aug 2024 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.