Student Services Assistant

Job no:517723
Work type:full time
Location:Crawley
Categories:Student Administration / Support Services

• This role offers a unique opportunity to directly contribute to enhancing the student experience at UWA
• The position provides an environment conducive to professional growth and collaboration.
• One position Full-time appointment on a permanent, ongoing basis.
• Base salary range (Level 4): $ 70,905– $ 75,319p.a. plus 17% superannuation.

About the area

The Division of Student Life sits within the UWA Education Portfolio, overseen by the Deputy Vice Chancellor of Education. Together with the Division of Student Accommodation and Community, Student Life plays an integral role in the shared strategic goal of providing a world-class student experience.

The Division has five core functions, Student Administration, Student Offices, International Student Experience and Global Learning, Student Equity and Success, and Student Wellbeing and Engagement. The scope of services centre on the student journey, from the provision of student programs and activities that support and promote access to UWA, to student enrolment, course planning, transition, and progression through the lifecycle of study to graduation. The Division is also responsible for the delivery of services that promote academic success and support wellbeing and engagement for an enhanced student experience. Student Life works closely with the Student Guild, affiliated residential colleges and the wider UWA Education portfolio.

 About the opportunity

You will provide a consistent, transparent and high-quality student information service.  You will provide empathetic and expedient enquiry resolution support to the area and use your judgement to appropriately refer service requests.  You will maintain professional knowledge across a wide range of student services, course information and student related University policies and government legislation. You will work within a skilled and supportive team to make a valuable contribution to the student experience.

 About you

• Year 12 or demonstrated equivalent competency
• Relevant administrative experience at an appropriate level
• Demonstrated experience in providing a high-quality level of customer service
• Well-developed written and verbal communication skills
• Well-developed organisational skills with demonstrated skills in accuracy, attention to detail and the ability to meet deadlines

Full details of the position's responsibilities and the selection criteria are outlined in the position description:  Position Description - Student Services Assistant - 517723.pdf

To learn more about this opportunity, please contact Zoe Nelson at [email protected]

How to apply

Please apply online via the Apply Now button and address the selection criteria in your submission in the content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

 Closing date: 11:55 PM AWST on Tuesday 9th July 2024

 This position is only open to applicants with relevant rights to work in Australia

Benefits

• Work from home, part-time, and job-sharing options considered.
• 4 weeks annual leave with the option to purchase more. 12.5 days paid personal/carer’s leave with eligible staff receiving 13 weeks long service leave after seven years.
• 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
• Salary packaging options and 17% superannuation, with the option to reduce to the minimum super guarantee.
• 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
• Incremental progression based on 12 months continuous service.

 About The University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

 Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace.  We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution.  We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.

• We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
• We have Athena SWAN Bronze accreditation and actively work to improve gender equity. 

Advertised:25 Jun 2024 W. Australia Standard Time
Applications close:09 Jul 2024 11:55 PM W. Australia Standard Time