Student Lifecycle Officer

• ​​Full-time​, ​Continuing position​  

• Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements 

• Based at the ​Melbourne CBD​ campus, ​but may be required to work and/or be based at other campuses of the University​ 

About You 
As the Student Lifecycle Officer, you will support the effective day-to-day operations of academic administration across offshore, OUA, Keypath and partner programs. You will work across the full range of student lifecycle academic administration activities associated with the student lifecycle including, credit assessment, enrolment, assessment, academic progress and completions. You will also oversee the provision of timely and accurate information, advice and service to students and other clients of the STEM College. 

To be successful in this position, you’ll have:  

• Demonstrated experience in delivering administrative services in an educational environment. 

• Demonstrated ability to work effectively, flexibly and collaboratively with colleagues within and beyond the immediate work unit, contributing to the achievement of team goals. 

• Demonstrated commitment to quality and continuous improvement, and proven ability to interpret and apply policies, procedures, and systems consistently, provide advice and drive creative solutions. 

• Proven ability to work independently and meet deadlines in a demanding environment with excellent attention to detail and a commitment to quality assurance. 

• Demonstrated organisational, interpersonal, oral and written communication skills and proven ability to liaise effectively with a wide range of management, staff and external parties on complex, sensitive and confidential issues. 

• Demonstrated ability to communicate effectively with clients and customers and commitment to delivering excellent customer service. 

• Demonstrated high-level computer skills using Word, Excel, databases, Internet and email with accuracy and attention to detail. 

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. 

About the ​STEM College Office Professional Staff​ 

The STEM College Office Professional staff provide exceptional and efficient support to the College.  

The Learning, Teaching and Quality teams support:  

• Quality Enhancement  

• Learning and Teaching support  

The Professional shared services Group delivers service to all four School across five distinct functions:  

• Student Lifecycle  

• Planning & Operations  

• Technical Services  

• Program & Governance  

• WIL & Engagement  

Relevant digital solutions – such as Workday – are used by the five teams to streamline processes and drive operational efficiencies. The Group’s end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures.  

The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths. 

The STEM College Student Lifecycle team is responsible for delivering key essential services to our 20,000 students across the City, Bundoora, Point Cook and partner locations for HE onshore, Keypath, RMIT Online, OUA and partner institutions VTC SHAPE, KAPLAN and SIM. The team provides expert student lifecycle administration, ongoing delivery of high-quality academic and customer service to college stakeholders, and the application of quality improvement principles. 

To Apply  

If you feel like this role is right for you, please submit your CV for this position and a cover letter (the cover letter should be limited to two pages addressing the Selection Criteria). 

For further information about this position, please see the Position Description hyperlinked below or contact Jennifer Pham, Talent Acquisition Advisor via email [email protected]   

Position Description – Student Lifecycle Officer  

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. 

Applications Close:
4 Aug 2024 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.