Student Engagement Coordinator (Equity First Year)

We have an exciting opportunity to be part of a team that provides guidance across Curtin University to achieve our first student at-risk support objectives. The First Year Experience team support current first year students to provide tailored, timely and positive intervention to assist in their successful transition into university.

As the Student Engagement Coordinator, you will work alongside our Project Leads, Project Administrator and Data Analyst to contact the identified at-risk students to provide timely and positive intervention, study advice and support measures within their first-year units. This role will also be responsible for the implementation of digital communication tactics such as SRES support messaging, project reporting and engagement campaigns for at-risk students. This can include but is not limited to, census and withdrawal advice, connecting students to available support services at the university, as well as liaising with various University faculty staff to ensure tailored student transition and success.

This position can provide you a dynamic and flexible work environment, offering not only a fantastic work-life balance but also an exciting opportunity to expand, develop, and diversify your skill set on this one-of-a-kind university-wide project.

We have multiple full time, fixed term roles available with a contract end date of 24 December 2024 (possibility of extension). An immediate start is preferred but can be flexible for the right candidate.
In this role, you will also:

• Provide tailored, exceptional support for at-risk students.
• Collaborate with the First Year Experience team to develop key student communications and resources to support student success.
• Maintain our student management systems to ensure accurate and up to date information at all times.
• Report to Project Leads on the outcomes of the provided student support and intervention.
• Identify key support measures required for each individual student and their needs, to triage to the appropriate student services available.

• Extensive customer service experience in front facing roles.
• Ability to demonstrate cultural awareness and understanding of issues that impact students.
• An understanding of student access, support and retention strategies.
• Experience providing tailored support and customer service.
• Experience using student management systems like CRM, BlackBoard and/or SRES.
• Experience in developing engagement content and delivery of support services.
• Dynamic individual with exceptional interpersonal skills.
• Ability to communicate confidently with students and stakeholders at all levels.

To learn more about this opportunity, please contact

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Curtin is a friendly place where integrity, respect for one another, courage, excellence, and impact are a part of everyday life. We are committed to looking after our employees by promoting health and wellbeing, work flexibility, and personal development opportunities. Our vibrant campus includes a gym, childcare, a medical centre, an art gallery, endless food options including a full-range grocer, beautiful gardens, end-of-trip facilities, accessible parking, and excellent public transport connections.

We encourage applications from Aboriginal and Torres Strait Islander people, people of diverse gender, sex and sexuality, people with disability and people from culturally and linguistically diverse backgrounds.

For more information about our university, please visit www.curtin.edu.au

Please provide a cover letter, and your CV to allow us to assess your suitability for this role. 

To view a copy of the Position Description, please copy and paste the following link into your web browser.

https://tinyurl.com/2p8k8dc5

 2:30pm AWST, Sunday 24 March 2024.

Applicants should note that prior to appointment, any offer of employment is subject to completion of National Police Records checks, and background, integrity, and reference checks to Curtin’s satisfaction. At Curtin, we are committed to being a Child Safe organisation and this position may also require you to have a current Working With Children Check.

If you have any queries in relation to this application process, please contact our careers team on 08 9266 9000 (option 3,1), quoting the reference number.

Please note we are not accepting applications from recruitment agencies at this time.