Senior Manager, Customer Success (IT Change and Adoption)<!---->

Our university

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and create a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.

For more information click here – Our Uni .

Our Unit

Digital Technology Solutions (DTS) delivers cutting-edge, innovative and cost-effective digital solutions and services to the University’s staff and students. The team strives to enable the delivery of excellence in education and research & innovation; and to support engagement with communities and partners. Digital Technology Solutions is repositioning to be a technology integrator, broker, trusted advisor and innovator, enabling the University to deliver the Looking Ahead Strategic Plan.

Be challenged and imagine with us

The Senior Manager, Customer Success (IT change and adoption) is responsible for maximising the value of new and existing digital services and solutions to our clients and stakeholders. This will involve the development of a range of strategies and processes to drive digital transformation as well as implementing and embedding change arising from the use of digital technologies within the University. 

Taking a lead role in the team, the successful applicant will oversee a team of specialist resources who may be assigned to specific capability areas and initiatives.

This is an exciting opportunity to showcase your specialist knowledge and leadership skills in a large and complex environment.

How will you inspire us

Along with the full list of selection criteria, you will have: 

• Demonstrated leadership capabilities inspiring a team of professional staff to deliver exceptional performances and outcomes
• Extensive knowledge and proven track record as an advisor and authority on customer success (change and adoption) techniques
• Proven successful delivery of technology adoption programs across large and diverse organisations
• Ability to work collaboratively with stakeholders and strategic partners at all levels to drive organisational outcomes

Please note, as part of the recruitment process you will need to formally address each criterion of the Selection Criteria (including desirable criterion) in your application. You will find the complete list of Selection Criteria in the attached Position Description.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• flexible working arrangements (in line with the University’s Flexible Work Policy );
• 17% super and salary packaging;
• additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme;
• discounts in private health insurance, gym memberships, software, travel and more;
• wellbeing programs.

For information on our employee benefits please visit here .  

The remuneration range is from HEW level 9 $125,767 - $134,749 plus 17% superannuation and leave loading.  

Your next steps

Your application must  include:

• A Cover Letter; outlining your interest in the role
• A statement addressing all of the Essential and Desirable Criteria, as provided in the Position Description (4 pages max)
• Your CV, which should be succinct and discipline appropriate.

Please upload your Cover Letter and  response to the requested Criteria as one  PDF document.

For specific position enquiries, please contact Ann Walters on (02) 4921 5387 or via email [email protected]

Having difficulties? Please reach out to us: [email protected]

Applications for this position will only be accepted from those with Australian residency or a valid work permit.    

Closing date: 14th February, 2024 at 11.59pm AEST

We are excited to be Looking Ahead with you

The University of Newcastle is an equal opportunity employer committed to equity, diversity and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.  

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